Lance Roser
Hunters Hill,NSW
Summary
Dynamic customer service professional with experience at Nsw Government, adept in CRM software and problem resolution. Proven track record of enhancing customer satisfaction through effective communication and inventory management. Recognized for resolving issues promptly and fostering positive customer relationships, contributing to a seamless service experience.
Reliable Customer Service Attendant with experience in handling customer inquiries, resolving issues and maintaining high customer satisfaction. Strong communication and problem-solving skills coupled with ability to multitask effectively. Proven track record of contributing to team success and enhancing overall customer experience.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
16
16
years of professional experience
1987
1987
years of post-secondary education
1
1
Certification
Work History
Customer Service Attendant
Nsw Government
03.1999 - 11.2014
- Assisted customers with inquiries and resolved issues promptly.
- Maintained accurate records of customer interactions and transactions.
- Provided information on services, programs, and government resources available.
- Collaborated with team members to enhance service delivery processes.
- Greeted customers and provided friendly customer service.
- Answered incoming calls in a professional manner and responded to customer inquiries.
- Performed periodic inventory checks as needed to keep stock levels updated.
- Participated in team meetings to discuss new strategies for improving customer service experience.
- Assisted with stocking shelves, setting up displays, inventory control, merchandising, cleaning the store area.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Corrimal High School
CorrimalSkills
- CRM software
- Customer service
- Inventory management
- Problem resolution
Certification
- First Aid Certificate with CPR
- RSA
- WWCC
- CRIMINAL CHECK
Timeline
Customer Service Attendant
Nsw Government
03.1999 - 11.2014
Corrimal High School