Lara Frew
Milsons Point ,NSW
Summary
Driven by a results-focused approach, I enhanced customer satisfaction at Arnold Clark Automobiles through exceptional communication and complaint handling, managing over 180 calls daily. My tenure across hospitality roles, including Oscars Group, honed my skills in drink presentation and cleanliness maintenance, significantly contributing to a positive and efficient service environment.
Overview
5
5
years of professional experience
Work History
Bartender Assistant
Oscars Group
Sydney, NSW
12.2023 - Current
- Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
- Handled cash transactions accurately, maintaining proper accounting of sales figures.
- Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Senior Customer Service Coordinator
Arnold Clark Automobiles
Irvine, Scotland
12.2020 - 11.2023
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions ensuring customers enjoyed a pleasurable experience.
- Managed an average of 180 calls and 40 in-person inquiries per day, ensuring prompt assistance and top-notch service.
- Developed comprehensive training materials, resulting in a more knowledgeable and skilled team.
- Established a positive work environment by promoting effective communication, teamwork, and mutual respect among staff members.
- Developed rapport with customers and generated repeat business through a friendly attitude and extensive knowledge of the products and services.
- Maintained highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving and streaming anticipated customer needs efficiently and quickly via great observation and keeping a vigilant eye.
Barista/ Waitress
Poets Corner
Alloway, Scotland
04.2019 - 10.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Maintained cafe cleanliness by wiping down tables and counters, restocking condiment bar, emptying trash receptacles and mopping and sweeping floors.
Skills
- Cleanliness Maintenance
- Order Taking
- Alcohol Knowledge
- Drink Presentation
- Payment Processing
- Complaint Handling
- Product Training
- Welcoming demeanor
Hobbies
- Yoga: I am an avid practitioner of yoga and have been practising for four years. Yoga not only helps me maintain physical fitness but also promotes mental well-being and mindfulness. I enjoy exploring different yoga styles and attending classes and retreats to deepen my practice.
- Opera Singing: I have a passion for opera singing and have been studying and performing in this art form for eight years. I find joy and fulfilment in expressing myself through music and participating in local opera productions, recitals, and vocal competitions. Opera singing allows me to connect with audiences on an emotional level and share stories through the power of music.
Timeline
Bartender Assistant
Oscars Group
12.2023 - Current
Senior Customer Service Coordinator
Arnold Clark Automobiles
12.2020 - 11.2023
Barista/ Waitress
Poets Corner
04.2019 - 10.2023