Lara Ius
Bossley Park, Sydney,NSW
Summary
Customer service representative with exceptional abilities in analytical problem-solving, active listening, and written and oral communication. Improves customer experiences by using customer-focused behaviours, being aware of customer desires and offering personalised solutions to foster customer loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Team Member/Supervisor
Coles
09.2022 - Current
- Started as a team member in the customer service department and have demonstrated dedication and exceptional skills, leading to a promotion to a customer service supervisor.
- Effectively handling cash, processing credit card transactions, and managing cash registers.
- Resolving issues with products or services by elaborating on the client's complaint, identifying the main cause of the issue, and determining the best solution to solve the issue.
- Collaborating with coworkers and management to meet daily sales targets, fostering a positive and productive work atmosphere.
- Using in-depth product and service knowledge, I create warm, welcoming experiences to provide each and every customer with outstanding customer service.
Food and Beverage Team Member
Raging Waters
09.2019 - 04.2020
- Collaborated with other food and beverage servers to deliver efficient, high-quality service on time.
- Upheld hygienic and health regulations by maintaining a clean and tidy restaurant.
- Exhibited passion and encouraged providing exceptional customer service at all times.
Education
Bachelor of Criminology (Legal And Justice System) - Law And Social Studies
University of Technology
Sydney11.2024
Skills
- Problem-Solving
- Fast Learning Ability
- People-Orientated
- Excellent Communication Skills
- Customer Service Skills
- Efficiency
Timeline
Customer Service Team Member/Supervisor
Coles
09.2022 - Current
Food and Beverage Team Member
Raging Waters
09.2019 - 04.2020
Bachelor of Criminology (Legal And Justice System) - Law And Social Studies
University of Technology
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