Lara Kiley
Keiraville
Summary
Professional in food and beverage industry, bringing valuable experience in customer service and cafe management. Known for reliable team collaboration and achieving consistent results in fast-paced environments. Demonstrates strong skills in customer interaction, order accuracy, and adaptability to changing demands.
Experienced with managing cafe duties, including customer service and food preparation. Utilizes multitasking abilities to ensure smooth operations and customer satisfaction. Knowledge of maintaining clean and organized workspace while handling various tasks efficiently.
Overview
6
6
years of professional experience
Work History
Bartender
Northy Pub
North Bourke, NSW
01.2026 - Current
- Maintained cleanliness and organization of bar area for safety compliance.
- Developed strong relationships with regular customers to encourage loyalty.
- Implemented efficient workflow processes to improve service speed during peak hours.
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Collaborated with kitchen staff to coordinate food and beverage pairings effectively.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Upheld strict regulations for safe alcohol service and food safety.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Tourism Officer & Cafe
Bourke Shire Council
Bourke
10.2024 - Current
- Managed visitor inquiries through phone, email, and in-person interactions.
- Assisted in planning and executing tourism-related events throughout the year.
- Handled customer complaints in a professional manner while providing satisfactory solutions.
- Provided information about the local area, attractions, accommodation options and transportation services to tourists.
- Prepared and served beverages following standardized recipes.
- Operated cash register and processed customer transactions efficiently.
- Handled customer feedback and resolved issues promptly.
- Prepared food orders, such as sandwiches, salads, and beverages.
- Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.
- Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
- Greeted customers upon arrival and provided assistance with menu selections.
- Cleaned tables in the dining area before and after customer seating.
- Communicated effectively with kitchen staff regarding order accuracy and delivery times.
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
- Restocked shelves with merchandise throughout the day as needed.
Supermarket Worker
Spar Bourke
Bourke
03.2023 - 11.2025
- Operated cash register efficiently during busy shifts.
- Stocked shelves, rotated products, and faced merchandise for easy customer access.
- Checked expiration dates on food items regularly to ensure freshness was maintained at all times.
- Greeted customers upon entry and provided assistance with locating items.
- Restocked supplies such as paper bags, tissue paper rolls and plastic bags when needed.
- Maintained cleanliness of the store by sweeping floors, mopping spills, cleaning windows and mirrors.
- Processed payments using cash registers, debit and credit cards, and other forms of payment.
- Handled returns according to company policy including issuing refunds or exchanges as necessary.
- Monitored security cameras to identify shoplifting attempts or suspicious activity in the store.
- Performed opening and closing duties such as counting cash drawers or setting alarms.
- Assisted in training new staff members on store policies and procedures.
Cook & waitress
Bourke High School
Bourke
03.2021 - 09.2025
- Maintained cleanliness and organization of kitchen areas and equipment daily.
- Ensured proper food handling and safety practices during meal preparation.
- Assisted in training new kitchen staff on cooking techniques and procedures.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Resolved customer complaints regarding food quality or services provided.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Set up and performed initial prep work for soups, sauces, and salads.
- Took orders for food and drinks and delivered them to guests.
- Assisted other wait staff members in times of heavy customer traffic.
- Checked back with customers throughout meal service to ensure satisfaction.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided accurate change for cash transactions using a cash register system.
- Performed cooking and waitressing for School and Community Events, Pop up resturants, Easter and Christmas markets, Ronny Gibbs Gala Day, Year 12 formals
Coffee Barista
Bourke High School
Bourke
02.2020 - 09.2025
- Prepared and served coffee beverages to students and staff daily.
- Maintained cleanliness and organization of the coffee bar area.
- Operated espresso machines and coffee grinders effectively.
- Assisted customers with menu selections and special requests.
- Collaborated with team members to ensure smooth service flow.
- Managed inventory of supplies and ingredients for beverage preparation.
- Trained new staff on proper coffee-making techniques and customer service skills.
- Implemented safety and sanitation practices consistently throughout shifts.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Restocked supplies such as cups, lids, straws, syrups and other beverage ingredients.
- Completed opening and closing duties such as cleaning the store before leaving each day.
- Trained new staff members on operating espresso machines, frothing milk, making specialty drinks and following proper safety procedures.
- Operated cash register to process payments from customers.
- Developed a working knowledge of different types of coffees and teas available in the shop.
Work Placement cook
Pastrial Hotel
Dubbo
09.2024 - 09.2024
- Prepared and cooked a variety of dishes for cutomers
- Maintained cleanliness and organization of kitchen and food safety
- Operated kitchen equipment efficiently, including ovens and grills.
- Adapted recipes to accommodate dietary restrictions and preferences.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Ensured compliance with food safety and sanitation standards.
Work Placement Cafe Worker
Royal Easter Show
Sydney
04.2024 - 04.2024
- Prepared and served food and beverages to customers efficiently.
- Maintained cleanliness and organization of the café area.
- Assisted in managing inventory and restocking supplies as needed.
- Provided excellent customer service, addressing inquiries and concerns promptly.
- Operated cash register, processing transactions accurately and efficiently.
- Implemented safety and hygiene standards to ensure a clean work environment.
- Engaged with customers to enhance their overall experience at the café.
- Prepared food orders, such as sandwiches, salads, and beverages.
- Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.
- Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
- Greeted customers upon arrival and provided assistance with menu selections.
Waitress Easter Event
Amanda Hopley
Bourke
04.2024 - 04.2024
- Served food and beverages to customers in a fast-paced environment.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in taking customer orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Resolved customer inquiries and complaints professionally and promptly.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to ensure satisfaction.
Cafe/Roadhouse worker
Kerry
North Bourke
10.2021 - 06.2022
- Collaborated with team members to optimize workflow efficiency.
- Maintained a clean and organized work environment for safety compliance.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
SITXFSA005 -
Sure Way Skills Training Pty Ltd
Bourke09.2025
Provide Responsible Gambling Services
Verto Ltd
Bourke, NSW09.2025
SITHFAB021 - Provide Responsible Service of Alcohol
Verto
09.2025
SIT20421 - Certificate II in Cookery
Department of Education
09.2025
CPCCWHS1001 - Prepare To Work Safely in The Construction Industr
Tafe Nsw
12.2025
AHCWHS202 - Participate in Workplace Health & Safety Processes
Department of Education
08.2024
High School Diploma -
Bourke High School
Bourke09.2025
Skills
- Strong Customer Service
- Good work Ethics
- Food safety
- Communication skills
- Time management
- Teamwork
- Cash handling
- Coffee knowledge
- Strong multitasking
- Highly reliable
- Team player attitude
- Cleanliness and hygiene
Timeline
Bartender
Northy Pub
01.2026 - Current
Tourism Officer & Cafe
Bourke Shire Council
10.2024 - Current
Work Placement cook
Pastrial Hotel
09.2024 - 09.2024
Work Placement Cafe Worker
Royal Easter Show
04.2024 - 04.2024
Waitress Easter Event
Amanda Hopley
04.2024 - 04.2024
Supermarket Worker
Spar Bourke
03.2023 - 11.2025
Cafe/Roadhouse worker
Kerry
10.2021 - 06.2022
Cook & waitress
Bourke High School
03.2021 - 09.2025
Coffee Barista
Bourke High School
02.2020 - 09.2025
SITHFAB021 - Provide Responsible Service of Alcohol
Verto
SIT20421 - Certificate II in Cookery
Department of Education
CPCCWHS1001 - Prepare To Work Safely in The Construction Industr
Tafe Nsw
AHCWHS202 - Participate in Workplace Health & Safety Processes
Department of Education
SITXFSA005 -
Sure Way Skills Training Pty Ltd
Provide Responsible Gambling Services
Verto Ltd
High School Diploma -
Bourke High School