Lariza Saerang-Robinson
Eildon,VIC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments and the ability to handle multiple projects simultaneously with a high degree of accuracy. Detail-oriented team player with strong organizational skills.
Overview
6
6
years of professional experience
Work History
Retail Assistant
Bronze Snake
02.2023 - 04.2023
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- End-of-Day procedures - closing tills, and resetting the store to ensure minimal workload for the next day
Kitchen Hand/Waitress
Cathedral Golf Club
01.2021 - 02.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Barista/Bakery Assistant
School House Cafe
01.2019 - 10.2021
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Followed food safety practices and sanitation guidelines.
Kitchen Hand/Waitress
Aqua Bar and Cafe
01.2017 - 12.2018
- Ability to adapt and take initiative for highly busy and quick-paced work days
- Effectively taking orders - Communicating with both customers and staff to ensure smooth service
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Education
Bachelor of Social Science (Psychology) -
RMIT University
Melbourne, VIC11.2025
Year 12 Graduate -
Alexandra Secondary College
Alexandra11.2022
Skills
- Transaction Processing
- Safe Food Handling
- Guest Engagement
- Order Management
- Food Running
- POS Systems
- Customer Assistance
- Table Bussing
Languages
Indonesian
Professional Working
Timeline
Retail Assistant
Bronze Snake
02.2023 - 04.2023
Kitchen Hand/Waitress
Cathedral Golf Club
01.2021 - 02.2022
Barista/Bakery Assistant
School House Cafe
01.2019 - 10.2021
Kitchen Hand/Waitress
Aqua Bar and Cafe
01.2017 - 12.2018
Bachelor of Social Science (Psychology) -
RMIT University
Year 12 Graduate -
Alexandra Secondary College
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