Summary
Overview
Work History
Skills
Qualifications
References
Timeline
Generic

Laura Alo

Parkinson,QLD

Summary

I have worked as a Disability Support Worker for the past 6 years. I am compassionate, caring,honest, hard working and a reliable person. I also have 17 years of customer service experience being a retail manager with excellent written and verbal communication. I have my own reliable vehicle with current drivers license.

Overview

26
26
years of professional experience

Work History

Disability Support Worker

Multicap
Redland Bay, QLD
09.2019 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Maintained safety with tidy, clean, and hazard-free home environments.

Administration Officer

Tricare
Upper Mount Gravatt
01.2019 - 09.2019

•Answering phone calls, provide information to callers or connect callers to appropriate people

•plan meetings and take detailed minutes

•Payroll

•Data entry and data base management

•Customer Service

•Inventory,stocktake management

•Promoting the organisation

•Organising appointments and tours

•Providing administrative support to the senior management team

•Handling any concerns or inquiries

•Rostering

Nurse Assistant

Tricare
Upper Mount Gravatt, QLD
03.2017 - 09.2019
  • Assisting clients with personal care activities
  • Providing companionship and support during daily activities
  • Maintaining a safe living environment by minimising or removing safety risks or hazards
  • Using equipment to assist residents with limited mobility such as hoists,wheelchairs
  • Liaising with other health care professionals,family members and carers
  • Maintained a clean, healthy and safe environment.
  • Helped residents programming goals and increase their independence.
  • Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients’ clothing and bedside tables/equipment.
  • Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.

Retail Manager

Best & Less
Gorokan, NSW
04.1999 - 06.2016
  • Cash handling
  • Control of staff
  • Management duties
  • Payroll
  • Stock control
  • Merchandising
  • Ensure store operations run smoothly
  • Assigned employees to specific duties to best meet the needs of the store.
  • Opening and closing of stores
  • Planned budgets and authorized payments and merchandise returns.

Skills

  • Customer-oriented
  • Excellent customer service skills
  • Merchandising
  • A caring & supportive attitude
  • Team building
  • Management & Organisation skills
  • Good communication skills
  • Patience,discretion and a high level of professionalism 
  • Opening and closing procedures
  • Goal-oriented
  • POS systems
  • Bank deposit procedures
  • Store displays
  • Ability to multitask
  • Willingness to learn
  • Always punctual
  • Displays kindness and empathy

Qualifications

Assist Clients with medication ,TAFE Queensland 2019

Certificate IV in Ageing Support

120hrs Placement completed with Tricare2017

Certificate III in Retail 2000

First Aid Certificate

Current Police Check

Blue card

Yellow card

References

Name: Bella Joyce

0470629667

Tricare Registered Nurse

Name:Andrea Tangier’s

0404890017

Tricare Assistant Nurse

Timeline

Disability Support Worker

Multicap
09.2019 - Current

Administration Officer

Tricare
01.2019 - 09.2019

Nurse Assistant

Tricare
03.2017 - 09.2019

Retail Manager

Best & Less
04.1999 - 06.2016
Laura Alo