LAURA NUGENT
Gold Coast,QLD
Summary
A dedicated and hardworking professional with extensive international experience across various industries, including airlines and cruise ships. Fluent in English, Romanian, with excellent interpersonal skills. Proven ability in customer service, problem resolution, organizational tasks, and emergency management. Committed to upholding the highest standards of ethics and customer satisfaction while excelling in prioritizing tasks to achieve company. Self-motivated Customer Relationship Coordinator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
16
16
years of professional experience
Work History
Customer Relationship Coordinator
Coral Homes
02.2023 - Current
- Responsible for maintaining positive relationships with clients throughout the home building process.
- Addressing customer inquiries, concerns, and requests promptly and effectively
- Collaborating with internal teams to ensure timely and accurate delivery of services and solutions
- Utilizing strong organizational skills to manage multiple projects simultaneously and meet deadlines
- Proactively identifying opportunities to enhance customer satisfaction and loyalty
- Implementing effective problem-solving strategies to resolve issues and mitigate conflicts.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Enhanced operational workflows by maintaining organised documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Luxury Sales Consultant
David Jones
04.2016 - 04.2018
- Provided premium customer service by attending to customers' needs and offering expert advice on products
- Conducted sales transactions and achieved upsell targets to exceed company KPIs
- Managed inventory levels and visually merchandised products to enhance brand representation
- Collaborated with a multinational team to achieve forecasted sales goals.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Private Flight Attendant
Royal Airwing
01.2014 - 01.2015
- Provided premium service to select members of the royal family, government officials, and guests
- Upheld the highest standards of service excellence in a prestigious and exclusive environment.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Welcomed passengers aboard and provided overview of safety procedures.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
International Flight Attendant
Emirates Airlines
01.2010 - 01.2014
- Delivered exceptional service to First-class and Business-class passengers, ensuring a premium travel experience
- Demonstrated strong retail knowledge in duty-free sales to enhance customer satisfaction.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Assisted passengers in boarding and deplaning aircraft.
- Used excellent customer service skills in addressing passengers' needs.
- Assisted passengers with storing luggage and helped locate seating.
Mobile Artist
Australian Airbrush Tattoos, Royal Caribbean Cruise Line
01.2008 - 01.2010
- Managed all aspects of the Airbrush Tattoo operation, including administrative duties and revenue reporting
- Provided high-quality service to passengers onboard, contributing to positive customer experiences.
Education
Diploma of Counselling - Counselling
AIPC Counselling College
Gold Coast, QLDBachelor of Economics in Hospitality and Tourism -
Brasov University
Brasov, Romania01.2004
High School Certificate -
Sportive High School
Brasov, Romania01.2001
Skills
- Friendly, Positive Attitude
- Reliable & Trustworthy
- Customer Service
- Problem Resolution
- Organizational Skills
- Planning & Organizing
- Emergency Situations Management
- Administrative Tasks
- Conflict Mediation
- Time Management
Hobbies and Interests
- Travelling
- Reading
- Pilates
- HIIT
Languages
Romanian
Native or Bilingual
Timeline
Customer Relationship Coordinator
Coral Homes
02.2023 - Current
Luxury Sales Consultant
David Jones
04.2016 - 04.2018
Private Flight Attendant
Royal Airwing
01.2014 - 01.2015
International Flight Attendant
Emirates Airlines
01.2010 - 01.2014
Mobile Artist
Australian Airbrush Tattoos, Royal Caribbean Cruise Line
01.2008 - 01.2010
Diploma of Counselling - Counselling
AIPC Counselling College
Bachelor of Economics in Hospitality and Tourism -
Brasov University
High School Certificate -
Sportive High School
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