Summary
Overview
Work History
Education
Skills
Personal Information
Volunteer Experience
References
Timeline
Generic

Laura Galina

Summary

With experience in educational youth work settings, I am passionate about supporting young people and their families in building the best lives they can. Working from a trauma-informed, culturally aware and strengths-based lens, I understand the immense importance of empathetic care and genuine connection when fostering growth and learning. As a youth worker, it would be a privilege to enhance social and emotional wellbeing, helping students reach goals, build confidence and thrive in their personal journey.

Overview

4
4
years of professional experience

Work History

THIRD IN CHARGE

VALLEYGIRL FASHION
04.2022 - Current
  • Management of store in absence of manager and 2IC
  • Achievement of daily sales targets and weekly budgets
  • Highly competent use of POS systems
  • Independent with opening and closing procedures, balancing registers, cash and EFTPOS sales
  • Mentored junior staff members to enhance their professional growth and improve team dynamics
  • Enhanced customer satisfaction levels by addressing concerns promptly and implementing effective solutions

JUNIOR SALES ASSISTANT

CJ'S PASTRIES
03.2020 - 12.2021
  • Assisted, served and prepared food for customers
  • Completed transactions, collected and processed custom orders
  • Cleaning of facilities and equipment, ensuring high-standard hygiene
  • Skilled at working independently and collaboratively in a team environment

Education

Bachelor of Behavioral Science (Psychology) -

QUEENSLAND UNIVERSITY OF TECHNOLOGY
Brisbane, QLD
11.2024

Certificate II And III in Hospitality -

DIVTEC TRAINING AND FURTHER EDUCATION
Brisbane, QLD
06.2022

High School Diploma -

NORTHPINE CHRISTIAN COLLEGE
Dakabin, QLD
12.2021

Skills

  • Excelling interpersonal skills, empathic listening
  • Critical thinking and problem solving
  • Teamwork, reliable and punctual
  • High self-motivation
  • Sales, upselling and POS operation
  • Staff training and team supervision, operations support

Personal Information

DOB: 25/01/2004

Address: 5 Crinum Court, Narangba, 4504

Volunteer Experience

VOLUNTEER AT THE YMCA JUNIOR CAMPUS (NORTHLAKES) 10/2023 to present

With a focus on building trust and connection, I currently assist the kids in and outside the classroom setting, helping primarily with engagement in classwork, supervision and meal preparation. I strive to build relationship, understand and connect with all the kids through conversation. Currently hold a valid Blue Card


HEAD ACADEMIC STUDENT MENTOR 01/2020 to 11/2021

Volunteered and was selected to assist Northpine Christian College middle and high school students on a weekly basis with curriculum-based questions and assessments. Specialised subjects included Advanced English, Mathematics and Design. 


STORMCO 06/2019 to 07/2021

School program that voluntarily assisted with community service work, in the rural area of Monto, Queensland.


ITHACA ROYAL LIFE SAVING CLUB 2013-2015

A Junior Nipper at the Caloundra-based club, in-training for patrol lifeguarding.

References

Dayna Kington

Former Valleygirl Store Manager

0430 155 606


Chloe Crook

Valleygirl Coworker

0490 832 815


Chantelle Gonzalez

CJ’s Pastries Store Manager

0432 546 177

Timeline

THIRD IN CHARGE

VALLEYGIRL FASHION
04.2022 - Current

JUNIOR SALES ASSISTANT

CJ'S PASTRIES
03.2020 - 12.2021

Bachelor of Behavioral Science (Psychology) -

QUEENSLAND UNIVERSITY OF TECHNOLOGY

Certificate II And III in Hospitality -

DIVTEC TRAINING AND FURTHER EDUCATION

High School Diploma -

NORTHPINE CHRISTIAN COLLEGE

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Laura Galina