Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laura Knight

North Lakes,QLD

Summary

Competent Customer Service Advisor, Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with all needs required. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Personal Banking Advisor

Westpac
05.2023 - Current
  • Welcomed all customers that came into the branch, creating a warm and positive first impression.
  • Built strong relationships with customers and provided relevant banking advice to suit their situation and goals.
  • Referred customers onto our team of specialisits when required.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Built and maintained portfolio of loans to meet established goals and objectives.
  • Educated clients on available banking products and services, ensuring they had the tools necessary to make informed decisions about their finances.
  • Balanced teller drawers and ATM cash.
  • Processed customer payments and account setup charges.
  • Worked well in a team setting, providing support and guidance.

Construction Administrator

ReeBuild Pty Ltd
08.2021 - 03.2023
  • Visited construction sites to ensure that work was progressing according to approved drawings and schedules.
  • Performed pre-opening and operator turnover checklist and project close-out management and administration.
  • Prepared time schedules for various phases of construction using Buildertrend software.
  • Managed project operations, budget and timeline and collaborated with customers and suppliers to review status.
  • Coordinated construction planning, material resources and staff scheduling for simultaneous jobs.
  • Kept accurate minutes of all construction meetings.
  • Assessed and created construction budgets to facilitate approved projects within construction codes.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Processed and sent invoices, adjustments and monitored past due accounts with customers.
  • Contacted vendors to follow up on late invoices.
  • Promoted current works on our Social media and website.
  • Computer use included: Outlook, Excel, Zoom, Buildertrend.

Outdoor Furniture Sales Consultant

The Furniture Shack
03.2020 - 08.2021
  • Greeted customers and offered to assist with showroom navigation and selecting products.
  • Boosted sales by going beyond basics with every customer to offer product, style and purchasing advice.
  • Kept sales desk and showroom floor clean and aesthetically appealing with regular upkeep.
  • Upsold customers on protection plans, warranties and coordinating products.
  • Asked open-ended questions to understand customer needs and style.
  • Coordinated with teammates and clients to schedule deliveries.
  • Designed interior spaces by combining sets and pieces for cohesive looks.
  • Assisted teammates and mentored new employees to deliver top-tier customer experiences.
  • Created and maintained customer files to record and organize information such as name and purchase history.
  • Attended training sessions to build and enhance product knowledge and sales tactics.
  • Sought out customers to help by moving around sales floor and quickly connecting with incoming guests.
  • Maintained appealing and sparkling clean showroom by arranging and straightening furnishings.
  • Followed up with customers via phone to answer questions
  • Lifting outdoor furniture (3 seater couches) onto the roof of customers cars and ensure safety protocols are followed.
  • Computed systems used: Xilnex, Ordorite, Afterpay, Outlook, Excel.

Showroom Sales Consultant

Rosco Canoes and Kayaks
05.2013 - 11.2014
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Computed purchases and received and processed cash or credit payment.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Prepared merchandise for rentals.
  • Maintained records related to sales for store management.
  • Testing new products on the ocean and in rivers before work commenced each day.
  • Loading kayaks and canoes on the roof of customer cars.
  • Systems used: MYOB, outlook.

Retail Consultant

Telstra
04.2012 - 05.2013
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Welcomed customers (CCS), offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked and organized shelves during slow periods to maintain store appearance.
  • Arranged merchandise for display to highlight new Iphones and other phones to attract customers and enhance sales.
  • Monitored sales floor to identify customers in need of assistance.
  • Counted cash, made change and balanced tills to keep organized and stored money in the safe.
  • Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
  • Explained information about quality, value and style of products to influence customer buying decisions.
  • Placed special orders or called other local stores to find desired items for customers.
  • Computed purchases and created customer contracts.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Computer systems used: Siebel, Console, Siebel Express, Outlook.
  • Performed ESQ checks, ARO's, sim swaps, bill payments, account checks, prepaid recharges, leave interactions and follow ups.
  • Confidently discussed NPS and how results would represent my performance.

Sandwich Artist

Subway
01.2011 - 01.2012
  • Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer request.
  • Unloading produce deliveries and loaded in commercial freezers.
  • Operated cash register to accept cash or credit card payment and issue receipt for transaction.
  • Sanitized food storage and preparation areas to comply with food health and safety requirements.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Kept customer and food preparation areas clean and well-organized.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
  • Restocked kitchen supplies by rotating food according to dates.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.

Barista and Baker

Donut King
10.2009 - 11.2010
  • Utilized measuring instruments, commercial-grade mixers and ovens to bake donuts and other assortments.
  • Main Barista from 9 till 5 and constantly worked on my latte art.
  • Inspected baking equipment in accordance with cleanliness and safety standards.
  • Maintained temperature, sweep and sanitation logs to document proper conditions.
  • Designed appealing product displays to maintain unique presentation.
  • Oversaw baking and cooking training to assist new staff members in professional development.
  • Created attractive dessert trays for catering/birthday events.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Finished baked goods with glazes, icings and other toppings.
  • Measured and weighed ingredients to prepare dough for recipes, adding more flour if needed.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.

Education

No Degree -

Wavell State High School
Brisbane
12.2009

Skills

  • RFI management
  • Project forecasting
  • Construction management
  • Project budgeting
  • Organized and detail-oriented
  • Project management
  • Customer assistance
  • Sales expertise
  • POS system operation
  • Dispute mediation
  • Retail merchandising expertise
  • People skills
  • Data management
  • Customer service
  • Troubleshooting
  • Communication
  • Planning & organizing
  • Resourcefulness

Certification

Statement of Completion - successfully completed course - Tier 2 Personal Advice Deposit Products General Insurance. August 16th 2023

Timeline

Personal Banking Advisor

Westpac
05.2023 - Current

Construction Administrator

ReeBuild Pty Ltd
08.2021 - 03.2023

Outdoor Furniture Sales Consultant

The Furniture Shack
03.2020 - 08.2021

Showroom Sales Consultant

Rosco Canoes and Kayaks
05.2013 - 11.2014

Retail Consultant

Telstra
04.2012 - 05.2013

Sandwich Artist

Subway
01.2011 - 01.2012

Barista and Baker

Donut King
10.2009 - 11.2010

No Degree -

Wavell State High School

Similar Profiles

CREATE PROFILE
Laura Knight