Laura Macpherson
Summary
I strive for excellence in everything I do while always demonstrating a high level of diligence and ethical conduct. I consider myself a passionate innovator that excels in customer service, hard work and team environments. Being a positive person that transcends in a team and in an independent environment I am looking at expanding my comfort zone by taking on a more challenging and stimulating role closer to home.
Overview
2026
2026
years of professional experience
Work History
EMPLOYMENT SUPPORT CONSULTANT
MAX Employment
2024 - Current
- This role has really enabled me to grow my knowledge and experience with customers and the department of human services with the services offered to the community. Strengths would be my compassion and empathy towards those who have been diagnosed with a disability and being an advocate for them and their families.
CLAIMS MANAGER
Suncorp
01.2022 - 2024
- This role was challenging and rewarding, being the person to assist rebuild a customer’s home and life after a natural hazard has struck has been wonderful to say the least. I have grown as a person and now looking for stable employment.
ASSISTANT MANAGER
Pillow Talk
01.2017 - 01.2022
- This role allowed me to add to my management tools. Working with staff of all ages once again made me continue to be quite diverse and adaptable to each staff member. While also gaining a lot more visual merchandising skills through from the company’s visual merchandisers.
Education
Bachelor of Health Science - undefined
Griffith University
Gold Coast01.2021
Skills
- Welcoming, genuine & empathetic
- Relish working under pressure and in a fast-paced environment
- Effective time management with deadlines and targets
- Instantly establish a rapport with customers and clients
- Deliver personalised 5-star customer service and ability to go above and beyond
- Remain calm in complex issues with the ability to diffuse a difficult situation
- Extremely confident eye for detail
- Excellent phone manner
- Organised, determined and reliable
REFERENCES
Max Employment - Manager
- Samantha 0477 975 802
Suncorp - Team Leader
- Sarah 0404 171 911
Timeline
CLAIMS MANAGER
Suncorp
01.2022 - 2024
ASSISTANT MANAGER
Pillow Talk
01.2017 - 01.2022
Bachelor of Health Science - undefined
Griffith University
EMPLOYMENT SUPPORT CONSULTANT
MAX Employment
2024 - Current