LAURA ROSS
Parkes,NSW
Summary
I am seeking employment, im willing to obtain the qualifications or licensing on offer of employment.
I enjoy working individually and as a team member. Im a friendly person whom enjoys working with the public and sales, Efficient Duty manager versed in task delegation and work flow coordination, Prompting efficient and high quality operations, Diplomatic and engaging with skill and handling challenging request with friendly and knowledgeable
Overview
20
20
years of professional experience
Work History
IGA SUPERMARKET - DUTY MANAGER
IGA Supermarket
01.2022 - Current
- Improver customer satisfactions by promptly addressing and resolving guest concerns and complaints, Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours, for staff members, maintained a safe and secure environment for guest and employees through regular facility inspections and adherence to safety protocols, collaborated with other department managers to develop strategies for improving overall hotel operations and guest experiences
Coachman Hotel Motel
Coachman Hotel Motel
10.2018 - 01.2019
- Customer service, operation of till, food prep, setting up functions, food service, cleaning at end of shift
Jamaica Blue – All Rounder
Jamaica Blue
01.2018 - 06.2018
- Customer service, opening and setting up shop, food prep, cooking, closing at end of day
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Trundle Hotel
Trundle Hotel
01.2017 - 07.2017
- Cooking, food prep, setting up functions, bar work, customer service
Home Duties
Self Employed
01.2006 - 02.2007
- Cooking cleaning, budgeting, time management, conflict resolution, planning and arranging age appropriate activities
KFC CREW MEMBER
KFC
01.2005 - 01.2006
- Customer service, cash handling, cash register operations, preparing orders for customers, general cleaning duties
- Worked front counter, drive-thru
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
MSB SOLUTIONS – LABOUR
MSB
01.2019 - 08.2020
- Shut down work, rubber lining, TA work, gas monitoring, inductions of risk assessments, containing lock out systems and locks, setting up safe work areas, supervising roles, night and day shift
Skills
- 06/01/2020, RSA-RCG
- 01/01/2019, Dubbo Traffic Control
- 01/01/2019, White Card
- Health Support Service Skillset
- Cleaning Operations Skillset
- Barista Training
- Computer Literate
- Problem Solving
- Time Management
- Customer Service
- Cleaning, Warehouse Duties
- Cash Management
- Team Supervisor / Supervisor Roles
- Work Planning and Organisation
- Staff Training
- Attention to Detail
Hobbies and Interests
- Hobby #1
- Hobby #2
- Hobby #3
- Hobby #4
Timeline
IGA SUPERMARKET - DUTY MANAGER
IGA Supermarket
01.2022 - Current
MSB SOLUTIONS – LABOUR
MSB
01.2019 - 08.2020
Coachman Hotel Motel
Coachman Hotel Motel
10.2018 - 01.2019
Jamaica Blue – All Rounder
Jamaica Blue
01.2018 - 06.2018
Trundle Hotel
Trundle Hotel
01.2017 - 07.2017
Home Duties
Self Employed
01.2006 - 02.2007
KFC CREW MEMBER
KFC
01.2005 - 01.2006
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