Laura Subotic
Campbelltown,NSW
Summary
Dedicated professional with strong background in case management and providing evidence-based counselling services to individuals, couples and families. Skilled in developing treatment plans, conducting assessments and documenting progress. Committed to advocating for mental health and well-being of clients.
Overview
15
15
years of professional experience
Work History
School Counsellor – K-12
CatholicCare
09.2023 - Current
- Developed strong therapeutic alliances with clients by demonstrating genuine compassion and a non-judgmental approach.
- Maintain client records, statistical records and provide reports as required.
- Adapted counselling techniques to best suit individual needs of each client.
- Applied variety of psychological methods and techniques in screening, assessment and evaluation of clients.
- Educated clients on dangers of substance abuse and prevention techniques.
- Promoted self-care practices among clients, empowering them to maintain their well-being outside of therapy sessions.
- Developed and implemented psychotherapeutic interventions to address clients'' emotional, behavioural, and cognitive challenges.
- Implemented creative therapeutic interventions tailored to individual client preferences and goals, enhancing engagement in the healing process.
- Counselled clients to help understand and overcome personal, social and behavioural problems.
- Knowledge of child protection issues and the ability to identify and address these issues with families when required.
- Collaborated with other professionals to coordinate comprehensive care for clients.
Senior Case Worker - Domestic Family Violence
BaptistCare
09.2018 - 08.2023
- Assessed clinical risk and danger to children and families, and determined appropriate level of response and intervention
- Provided emergency response in crises to diffuse tensions and prevent violence
- Provide general domestic violence counselling to women who have been impacted by domestic/family violence
- Developed service plans for women and children to maintain intact families and improve family functioning
- Support and advocate for women and children within temporary supported accommodation
- Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions
- Facilitated distribution of educational materials and other information on various topics
- Documented progress in case plans, educational and recreational activities and maintained updated case records
- Delivered comprehensive therapeutic services to children, adolescents and adults to support child welfare and prevention services
- Coordinated discharge of clients with outside healthcare resources and formulated individualised service plans
- Conducted home, school and community visits to assigned clients to assess client's level of care and provide guidance towards meeting treatment goals
- Collaborated with case managers and community partners to deliver effective treatment and case collaboration
- Reported child abuse in accordance with legal standards of mandatory reporting bodies
- Coordinated with courts and community agencies for supportive services
Counsellor- Alcohol & Other Drugs (Student Casual)
Odyssey House
01.2023 - 07.2023
- Provided AOD group counselling facilitation - Interpersonal process groups and Psychoeducational groups
- Provide counselling on a one-to-one – Cognitive Behavioural Therapy, Relational Therapy and Person-Centred Therapy
- Develop individual treatment plans, which includes assessment, goals and outcomes for the individual
- Provide support and appropriate referrals pathways to individuals and families experiencing addictions
- Work closely with a health professionals and stakeholders to support the journey of the client within the AOD program.
Caseworker Out of Home Care
KARI
08.2016 - 09.2018
- Interviewed and evaluated clients, including conducting safety and risk assessments
- Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents
- Assessed clients for abuse and neglect and compiled documentation for court reports
- Reported child abuse in accordance with legal standards of mandatory reporting bodies
- Provided transportation for children concerning contact visits, educational programs and medical care
- Conducted home, school and community visits to assigned clients to assess client's level of care and provide guidance towards meeting treatment goals
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs
- Completed home welfare checks to align with state and program guidelines
- Collaborated with court, law enforcement and community providers
- Delivered comprehensive therapeutic services to children, adolescents and adults involved with child welfare and prevention services
- Wrote reports and case summaries and compiled work records, including mandatory reporting
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources
- Maintained a caseload of more than 14 children in out of home care - short term and long term foster care and adoption placements
- Managed caseload of family screening and investigation, child removal, permanency planning, and family resource support
- Worked with children diagnosed with emotional, mental and behavioural disorders and delivered high-quality case management and therapy to clients.
Community Support Worker
Parramatta Mission
01.2016 - 08.2016
- Trained in substance abuse, co-occurring disorders, and the effect of employment and housing issues on mental health
- Kept abreast of new and developing information in the mental health field by regularly attending professional conferences and workshops
- Directed family-centred, strengths-based, culturally competent and individualised intakes and assessments
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources
- Maintained a caseload of more than 25 adults aged between 18 and 67 years
- Developed goal-oriented psychoeducational and activity therapy groups to improve client level of functioning
- Assisted in implementation of community support services in alignment with needs
- Kept clients engaged in social networks and communities for personal health and growth
- Supported clients in developing goals and social skills, improving individual wellness and productivity
- Analysed overall client performance and recommended adjustments to care plan goals, supporting individual progression
- Evaluated client progress toward established annual and quarterly goals.
Employer Liaison Officer
WISE Employment/AMES Liverpool
04.2014 - 02.2016
- Managed caseloads of up to 20 clients in search of gainful employment
- Consistently achieved monthly placement targets
- Recognised client employment barriers and devised strategies to resolve
- Enhanced candidates’ potential to find employment by teaching job search skills and facilitating mock interviews
- Matched clients to open positions based on skills and work requirements
- Interviewed clients and administered skills assessments to determine employability
- Conducted assessments, interviews and job trials with clients to develop person-centred plans for employment and support
- Provided clients with on-the-job training and employment related support to maintain and retain employment
- Maintained records of consumer employment activity such as potential and current employers
- Developed relationships with diverse businesses to develop competitive and permanent job opportunities for clients
- Perform administrative, procedural and operational duties, as required
- Established new customer accounts through perseverance, dedicated cold-calling and exceptional service.
Office all-rounder
Office Choice
05.2009 - 02.2013
- Implemented marketing strategies, which resulted in 12% customer base growth
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
- Created detailed expense reports and requests for capital expenditures
- Ordered and distributed office supplies while adhering to a fixed office budget
- Coordinated domestic and international travel arrangements, including booking airfares, hotels and transportation
- Directed guests, routed deliveries, and courier services
- Answered and managed incoming and outgoing calls while recording accurate messages
- Assisted with event planning, including associated travel and logistical arrangements
- Communicated with vendors regarding back order availability, future inventory and special orders
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems.
Education
Bachelor of Counselling - Counselling
Australian College of Applied Professionals (ACAP)
Sydney, NSW08.2023
Diploma of Counselling - Counselling
TAFE
Sydney, NSW12.2019
Diploma of Community Services - Case Management
TAFE
Liverpool, NSW12.2018
Certificate IV Youth Work - Family and Community Services
Open Colleges
Sydney, NSW11.2018
Certificate III Business Administration - Business Administration And Management
TAFE
Liverpool, NSW11.2011
Skills
- Dependable and responsible
- Flexible and adaptable
- Analytical and critical thinking
- Client advocacy
- Child abuse and neglect identification
- Mandatory reporting procedures
- Detailed record-keeping and reporting
- Therapeutic services
- Case management proficiency
- Therapeutic Crisis Intervention (TCI)
- Trauma-Informed Care
- Suicide intervention
Compliance
P1136178583, 8633-7348-1512, WWC0340169E, 01/2026
References
Available upon request.
Timeline
School Counsellor – K-12
CatholicCare
09.2023 - Current
Counsellor- Alcohol & Other Drugs (Student Casual)
Odyssey House
01.2023 - 07.2023
Senior Case Worker - Domestic Family Violence
BaptistCare
09.2018 - 08.2023
Caseworker Out of Home Care
KARI
08.2016 - 09.2018
Community Support Worker
Parramatta Mission
01.2016 - 08.2016
Employer Liaison Officer
WISE Employment/AMES Liverpool
04.2014 - 02.2016
Office all-rounder
Office Choice
05.2009 - 02.2013
Bachelor of Counselling - Counselling
Australian College of Applied Professionals (ACAP)
Diploma of Counselling - Counselling
TAFE
Diploma of Community Services - Case Management
TAFE
Certificate IV Youth Work - Family and Community Services
Open Colleges
Certificate III Business Administration - Business Administration And Management
TAFE
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