Laura Tucker
Cronulla,NSW
Summary
I am a hardworking and responsible person, eager to learn and take on challenges. I have extensive experience in customer focused industries including both hospitality and healthcare. My professional attitude and strong work ethic along with a genuine passion for customer service makes me the perfect candidate for the role of customer success specialist. I absolutely LOVE wedding dresses and wish I could get married again to wear another one!! I am extremely organised and ambitious with developed interpersonal skills and I look forward to the opportunity to contribute to the team at Still White.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Control Centre Officer
NSW Ambulance
Sydney, NSW
08.2021 - Current
- Relay latest information to first responders via electronic means, telephone calls and radio responses.
- Receive public emergency and non-emergency calls and supervised response prioritisation in order to effectively dispatch official Ambulance units in real-time environments.
- Read and interpret system maps and caller information
- Actively listen to callers and staff, handled concerns quickly and escalated major issues to supervisor.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
- Develop and maintain courteous and effective working relationships.
Qualified, Registered Paramedic
NSW Ambulance
Sydney, NSW
08.2018 - Current
- Perform duties in accordance with NSW Ambulance standards, policies and procedures to promote a safe working environment.
- Work to maintain an outstanding attendance record, consistently arriving early to work.
- Demonstrate respect toward all patients, colleagues, and allied services.
- Collaborate with management and other staff to create and maintain a social club within my substantive station.
- Empower new graduate paramedics by training and mentoring them on road during their consolidation period.
- Maintain current paramedic registration with AHPRA.
Communications Assistant
NSW Ambulance
Sydney, NSW
10.2016 - Current
- Receiving, recording and quickly processing Triple Zero (000) calls made by members of the public.
- Providing life saving pre arrival instructions over the phone.
- Reassuring callers in highly dynamic and emotionally heightened scenarios.
- Training, mentoring and assessing new staff members in the role.
Manager
Gloria Jeans Coffees
Rockdale, NSW
04.2009 - 02.2016
- Onboarded new employees with training and new hire documentation.
- Delivered feedback to stakeholders regarding employee performance and training needs.
- Maintained high standard of customer service in a fast paced environment.
- Developed and maintained relationships with customers and suppliers as well as colleagues.
Education
Bachelor of Policing Studies -
University of Western Sydney
Diploma of Paramedical Science -
NSW Ambulance Education Centre
Certificate III Ambulance Communications -
NSW Ambulance Education Centre
Certificate IV Ambulance Communications (Dispatch) -
NSW Ambulance Education Centre
Certificate IV Training And Assessment -
Pinnacle Safety And Training
Skills
- Flexible & Adaptable
- Organisation and Time management
- Leadership
- Computer proficiency
- Cultural awareness
- Decision Making
- Computer-aided dispatching
- Excellent Communication skills both written and oral
Certification
Justice of the Peace in and for the State of NSW.
Timeline
Control Centre Officer
NSW Ambulance
08.2021 - Current
Qualified, Registered Paramedic
NSW Ambulance
08.2018 - Current
Communications Assistant
NSW Ambulance
10.2016 - Current
Manager
Gloria Jeans Coffees
04.2009 - 02.2016
Bachelor of Policing Studies -
University of Western Sydney
Diploma of Paramedical Science -
NSW Ambulance Education Centre
Certificate III Ambulance Communications -
NSW Ambulance Education Centre
Certificate IV Ambulance Communications (Dispatch) -
NSW Ambulance Education Centre
Certificate IV Training And Assessment -
Pinnacle Safety And Training