Taffy Grant
Kingswood,NSW
Summary
I am seeking the opportunity to expand my skills, knowledge and experience. With a lifelong passion for aviation I am eager to learn and open to tackling a range of tasks . I am a strong team player and always complete tasks to a high degree of quality and to deadline. Key Strengths: Proven customer service experience Experience using multiple specific CAD and access control/reporting software A team player, able to motivate Organised and pay attention to detail Take pride in work and always achieve tasks to high quality
Overview
19
19
years of professional experience
Work History
Control Centre Officer
NSW Ambulance Service
01.2019 - Current
- Receive/ record Emergency and non emergency Ambulance cases
- Communicate with other services eg. NSWPF and FRNSW though computer messaging (ICEMS)
- Assist in training new staff
- Enter medical bookings using correct medical abbreviations and terms
- Assess and prioritize pending workload
- Liaise with internal and external stakeholders
- Utilise CAD software and remain current accreditation
Control Centre Officer
NSW Ambulance Service
01.2016 - 01.2019
Senior Security/Fire Officer
NSW Health, Hospital Campus
03.2013 - 01.2016
- Provide patrols
- Incident/alarm response
- Use specific access control software and incident reporting software
- Provide first aid
- Liaise with emergency services
- Monitor CCTV
- Provide lock up and unlock of buildings and offices
- Respond to Code Red/Black/Yellow and purple
- Issue Hospital ID's using access control systems
- Supervise teams of 4-5 Security officers
- Escalate all Hazards and risks to relevant management
Ranger
SydneyHarbour Foreshore Authority
03.2011 - 01.2013
- Provide patrols
- Traffic Control/ escorts
- Incident/alarm response
- Provide first aid
- Liaise with emergency services
- Monitor CCTV
- Provide lock up and unlock of buildings and offices
- Detain offenders.
Parts Interpreter
Trivett Classic Pty Limited
05.2009 - 12.2010
- Customer relations
- Handling cash transactions and processing electronic payments
- Answering phones
- Interpret parts
- Liaise with service department
Customer Service Team Member / Cook
KFC
10.2007 - 09.2009
- Customer relations
- Handling cash transactions
- Processing electronic payments via EFTPOS
- Answering phones
- Cooking and food preparation
Service Assistant/ Dairy Filler
Coles Supermarket
09.2004 - 08.2006
- Customer relations
- Handling cash transactions
- Processing electronic payments via EFTPOS
- Answering phones
- Reporting theft of goods
Education
Certificate 4 Ambulance operations (dispatch) -
Nsw Ambulance Education
Rozelle, NSW2016
Higher School Certificate -
Sydney Institute of TAFE
Randwick, NSW2008
Skills
- Information security
- Prioritising situations
- Information gathering and relay
- Documentation and recordkeeping
- Rapid needs assessment
- Computer skills
- Active listening
- Cross-departmental teamwork
- Critical thinking
- Emergency assessments
- Service delivery
- Dispatch coordination
- Information relay
- Data systems operation
Additional Information
Australian Air Force Cadets (2002 - 2004)
Lidcombe Joint Services base
Leadership - taking command of a group of cadets
Set a good example for the other cadets in the squadron
World Youth Day 2008
V.I.P Operations
Crowd marshalling
Assisting dignitaries
Timeline
Control Centre Officer
NSW Ambulance Service
01.2019 - Current
Control Centre Officer
NSW Ambulance Service
01.2016 - 01.2019
Senior Security/Fire Officer
NSW Health, Hospital Campus
03.2013 - 01.2016
Ranger
SydneyHarbour Foreshore Authority
03.2011 - 01.2013
Parts Interpreter
Trivett Classic Pty Limited
05.2009 - 12.2010
Customer Service Team Member / Cook
KFC
10.2007 - 09.2009
Service Assistant/ Dairy Filler
Coles Supermarket
09.2004 - 08.2006
Certificate 4 Ambulance operations (dispatch) -
Nsw Ambulance Education
Higher School Certificate -
Sydney Institute of TAFE
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