Laura Daniela Moncada Florez
Brisbane,QLD
Summary
Hardworking team player knowledgeable about dining operations and beverage services. Always willing to go above and beyond to serve guests quickly and exceed expectations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
RNA
Brisbane , QLD
11.2023 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Processed payments accurately and efficiently with POS system.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Assisted servers in setting up tables for guests.
- Informed servers of any special dietary needs or allergies communicated by customers.
Housekeeping Room Attendant
AHS HOSPITALITY
Brisbane , QLD
09.2023 - Current
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Replenished room amenities according to established guidelines.
- Followed safety procedures when using chemical cleaners and power equipment.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Stocked linen closets with appropriate supplies for housekeeping staff use.
Food and Beverage Attendant
I NEED A CHEF
Brisbane , QLD
07.2023 - Current
- Greeted customers and provided menus.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Maintained dining and food service areas to maximize safety and cleanliness.
Food and Beverage Attendant
O'BRIEN GROUP
Brisbane , QLD
06.2023 - Current
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Poured wine, beer and cocktails for patrons.
Food and Beverage Attendant
PINNACLE PEOPLE
Brisbane , QLD
03.2023 - Current
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Assisted other staff members in setting up banquet events according to customer requests.
Education
Graduate -
Universidad INCCA De Colombia
Colombia03-2021
High School Diploma -
Liceo Fesan
Colombia12-2015
Skills
- Dining room organization
- Guest Services
- Reliability and punctuality
- Patience and Tolerance
- Strong customer service
- Food Running
- Payment Processing
Certification
- RSA Certificate
- Driver licenses
- Blue card
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Food and Beverage Attendant
RNA
11.2023 - Current
Housekeeping Room Attendant
AHS HOSPITALITY
09.2023 - Current
Food and Beverage Attendant
I NEED A CHEF
07.2023 - Current
Food and Beverage Attendant
O'BRIEN GROUP
06.2023 - Current
Food and Beverage Attendant
PINNACLE PEOPLE
03.2023 - Current
Graduate -
Universidad INCCA De Colombia
High School Diploma -
Liceo Fesan
- RSA Certificate
- Driver licenses
- Blue card
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