Lauren Hardisty
Summary
I am an idealistic creator who thrives on new challenges and creating insightful solutions to complex problems. With a diverse range of transferable skills in customer service, retail, and Local Government, I have an eye for detail and am naturally driven to positive change. Working with, and inspiring people is my passion.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Frankston City Council
07.2023 - Current
- Collaborating and liaising across multiple departments and external stakeholders such as Aged and Disability, Planning and Building, Environmental Health, Compliance and Safety.
- Helping customers resolve, action and triage complaints, concerns, requests for services and applications.
- Processing payments for services, products and applications or permits.
- Provide a high level written and verbal communication and listening skills to effectively communicate with a diverse range of community members and staff.
Venue Officer
City of Stonnington
06.2022 - Current
- Event management & coordination for internal and external hirers and events.
- Set up and pack down of furniture, equipment and tech according to hirers needs and floorplans.
- Work with diverse & CALD communities as well as VIPs and Councillors during events and resolve any questions, complains or request that arise.
- Conduct walk through tours of Council venues for prospective hirers.
- First Aid and Fire Warden officer on site.
- Ensured safety compliance by conducting regular inspections, identifying potential hazards, and implementing corrective actions.
Group Work Health & Safety Coordinator (AUS/NZ/SNG/HK)
Brandbank Group
08.2021 - 06.2022
- Helped create and implement safety standards, policies & procedures for Head Office, Warehouse and Retail
- Coordinated over 10 Return to Work and WorkSafe cases across Australia
- Managed wellbeing initiatives and events across support office, warehouse and retail.
Chadstone Cluster Manager
Brandbank Group, French Connection
03.2020 - 06.2022
- Oversaw day to day store operations, including opening and closing procedures, cash management, and safety compliance across multiple stores and concessions.
- Analyzed sales data to identify trends, adjust stock levels accordingly, and maximize revenue opportunities.
- Maintained and implemented and trained staff on visual merchandising standards.
- Lead and managed 30+ staff and rotating rosters.
- Pro-actively worked to minimize loss prevention and conducted stock takes across multiple stores.
- Established strong relationships with key stakeholders through regular meetings and reports.
Store Manager
Brandbank Group | French Connection
07.2017 - 03.2020
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed inventory control, cash control, and daily store procedures.
- Assisted in recruiting, hiring and training of team members.
Youth Mentor (volunteer)
Berwick High-school
01.2017 - 01.2017
Denim Expert
Just Group | Just Jeans
03.2016 - 07.2017
Sales Assistant
Just Group | Smiggle
01.2014 - 03.2016
Waitress and Bartender
The Main
01.2010 - 01.2012
Youth Leader (volunteer)
City Life
01.2009 - 01.2015
Education
BA Fashion & Business -
The Masters Institute of Creative Design
10.2014
Skills
- Leadership
- Customer Engagement
- Microsoft Suite
- Creative Problem Solving
- Training & Development
- Communication & Public Speaking
- Interpersonal Skills
- Health & Safety
- RTW Planning
- Hospitality
- Manual Handling
Certification
Working With Children Check
HLTAID011 Provide First Aid
HLTAID009 Provide CPR
HLTAID010 Provide basic emergency life support
VIC Drivers Licence
Police Check (to be updated)
RSA
Role of the Return to Work Coordinator (Allianz)
Getting Started in the Community Services Sector (eWorks)
COVID-19 Safety Management
References
- Michelle Davies, Customer Service Manager, 121353, michelledavies@qantas.com.au
- Elliott Bishop, Manager Venues & Facilities, 0418 599 732
Timeline
Customer Service Officer
Frankston City Council
07.2023 - Current
Venue Officer
City of Stonnington
06.2022 - Current
Group Work Health & Safety Coordinator (AUS/NZ/SNG/HK)
Brandbank Group
08.2021 - 06.2022
Chadstone Cluster Manager
Brandbank Group, French Connection
03.2020 - 06.2022
Store Manager
Brandbank Group | French Connection
07.2017 - 03.2020
Youth Mentor (volunteer)
Berwick High-school
01.2017 - 01.2017
Denim Expert
Just Group | Just Jeans
03.2016 - 07.2017
Sales Assistant
Just Group | Smiggle
01.2014 - 03.2016
Waitress and Bartender
The Main
01.2010 - 01.2012
Youth Leader (volunteer)
City Life
01.2009 - 01.2015
BA Fashion & Business -
The Masters Institute of Creative Design
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