LAUREN JOHNSON
Summary
As a dedicated disability services professional with 25 years of working in the community services sector, I value and demonstrate exceptional service and care, I am also Enthusiastic and eager to contribute to team success.
My Current skills and Abilities are Transferable to numerous roles
- Strong communication and organisational skills
- Budget monitoring and management
- Service delivery and support coordination
- Ability to provide program oversight expertise
- Excellent attention to detail and organizational skills
- Extensive understanding of ndis and quality safeguards
- Motivated to learn, grow and excel in disability services.
Overview
26
26
years of professional experience
Work History
Coordinator of Supports
Strong Ties Support Coordination
Hunter Region , NSW
06.2020 - Current
- Providing assistance to participants to achieve their NDIS goals
- Determining how best to maximize utilization of plan funds
- Connecting participants to NDIS and other supports
- Brokering supports and services in line with participant’s wishes and their plan budget
- Monitoring plan budgets and effectiveness of supports
- Building participants capacities and capability to understand their plan, navigate the NDIS and make their own decisions.
Local Area Coordinator
St Vincent De Paul Society NDIS
Newcastle Hunter Valley, NSW
04.2017 - 06.2020
- Work in a local community to make it more inclusive for all people in the community with disability.
- Link NDIS participants with information, support and connection with main stream services, such as health and education.
- Share information about the supports available in the community for people with disability who are not Participants.
- Work with participants to develop their plan through information gathering and review of reports.
- help implement and monitor how participants ndis plan is going and undertake your Plan Reviews.
- main point of contact for NDIS participants.
Personal Care service Supervisor
ParaQuad NSW, Community Services
08.2016 - 11.2016
- Management of clients Service Delivery Agreements development, implementation, review and evaluation, in accordance with accreditation and funding requirements
- Monitor and identify service needs and changes to service delivery requirements
- Consult, supervise and support carers
- Complete the intake processes for new clients and carers
- Ensure effective communication is maintained with clients and carers
- Appropriate and timely documentation for client records
- Coordinate home environment assessments, applications for increased hours and/or use of 1 off funding
- Arrange and deliver regular Staff meetings
- Provision of induction for new staff
- Consult with stakeholders such as NDIA, Rostering, Human resources,
- Workplace trainers, Clinical services, Coordinator of supports
- Coordinate Carers Performance Development Reviews and Competency
- Assessments
- Identify pending vacancies and initiate recruitment requests
- Participate in recruitment / interview processes
- Investigate/ Manage client and carer grievances
- Liaise with Human Resources re management of Return to Work programs
- Use of Risk Management System to identify and report risks and Incidents
- LAUREN JOHNSON lozslovelies@gmail.com0403 600365
- Department of Family, (FACS) Corporate Business
Roster Support Officer, Relief Administration Officer, System Support Officer
Ageing, Disability And Home Care
01.2014 - 08.2016
- Complex roster Management
- Payroll data entry and Management
- Administrative support, ensuring positive Business unit outcomes
- Extensive and accurate FACS records management
- Providing After Hours Support to FACS Staff
- Supervise Workforce Providing care to clients
- Liaise with a range of stakeholders to ensure care provided meets the needs of the client
- Engage with colleagues to effectively provide holistic care of clients
- Relevant knowledge of WHS policy and procedures
- Reporting and knowledge of compliance regulations relevant to the human services industry
- The use of ‘Smart Pool’ and other fleet management systems to operate and Maintain a fleet that meets the requirements of our clients and complies with NSW Government Motor Vehicle Policy
- Development of a database system to track and record staff compliance with the working with children check Legislation and Departmental requirements, Community Services (FACS) Accommodation and
Residential Support Worker
01.2001 - 01.2014
- Support and care for persons with disabilities
- Encourage skill development of residents through behavior and communication support
- Actively engage residents in routine tasks such as cleaning and washing to support independence and efficient functioning of the household
- Liaise and engage with residents, their families, carers, advocates and other specialized support staff to develop programs aimed at achieving an individual’s goals and aspirations
- Engage with clients to provide agreed upon care
- High care and behavioral intervention in a shared home based accommodation setting
- Work within a forensic unit with clients with complex medical requirements with extreme behavioral issues requiring extensive intervention protocols
- Ensure client’s individual needs are met by providing support and access to
- ADHC services
Assistant In Nursing
Dungog And District Nursing Home
Dungog, Nsw
01.2003 - 01.2004
- Assist residents with all activities in their daily living including self-care, nutrition, mobility and hygiene
- Comply with all care directions as per individual care plan when providing assistance
- General Housekeeping
- Assist with medications on request
- Document all progress notes and incident forms in accordance with policies and procedures
- Maintain safety of self and residents at all times
- Assist with the training of new team members
Contracted Carer, Vacation Care Worker
Lower Hunter Temporary Care
01.2000 - 01.2004
- Assist clients to participate in making decisions about the events and activities of their daily lives
- Listen to clients and respect their right to privacy, dignity and confidentiality
- Support residents to develop and maintain independence and safety in personal care, health care and hygiene
- Maintain necessary records and provide reports and documentation when required and requested
- Keep up to date with internal policies and procedures and external funding requirements and legislation, Provision of comprehensive supports tailored to meet the needs of clients and their families including in home and community based services
- Undertaking all work listed on a contracted basis with ABN
- Working within the Flexible Respite Options program including in-home respite, out-of-home respite, overnight respite, holiday respite, recreational activities and emergency respite care
- Development of individualized plans for support for each client
- Regular monitoring and reporting to assess level of care meets the needs of the client
- Management of a small staff team to provide Care
- Business management including wages and Rostering
- Dungog and District Aged care
Education
Certificate IV Disability Work - Community Services
Maiwell
Telarah 2008
Certificate III Aged Care - Aged Care
Greenhills Nursing Home - Training And Development
East Maitland 2003
Highschool Certificate -
Francis Greenway High School
Beresfield, NSW10.2001
Skills
- SKILLS SUMMARY
- Assisting participants with Coordination of NDIS supports
- Complex Roster Management
- Payroll Management
- Financial and compliance reporting
- Business Management Skills
- People Management Skills
- Person centred planning
- Advanced behaviour support
- Health care / nursing duties
- Nutritional support
- Financial management
- Medication management
- Crisis care within accommodation Units
- Administration
- Data Entry
- Effective Database management
- Human Resource Software –KRONOS
- Data Management Systems-Proda - TRIM - SAP careview - caremaster
- Fleet Management
Timeline
Coordinator of Supports
Strong Ties Support Coordination
06.2020 - Current
Local Area Coordinator
St Vincent De Paul Society NDIS
04.2017 - 06.2020
Personal Care service Supervisor
ParaQuad NSW, Community Services
08.2016 - 11.2016
Roster Support Officer, Relief Administration Officer, System Support Officer
Ageing, Disability And Home Care
01.2014 - 08.2016
Assistant In Nursing
Dungog And District Nursing Home
01.2003 - 01.2004
Residential Support Worker
01.2001 - 01.2014
Contracted Carer, Vacation Care Worker
Lower Hunter Temporary Care
01.2000 - 01.2004
Certificate IV Disability Work - Community Services
Maiwell
Certificate III Aged Care - Aged Care
Greenhills Nursing Home - Training And Development
Highschool Certificate -
Francis Greenway High School