Lauren McAlpine
St Albans
Summary
Experienced and adaptable administrator with a strong background in customer service, team leadership, and venue operations. Skilled in coordinating events, managing staff, and ensuring smooth operations while maintaining high safety and service standards. A proactive communicator with a commitment to efficiency, problem-solving, and delivering exceptional experiences
Overview
23
23
years of professional experience
Work History
NDIS Linkage coordinator
Brotherhood of St Laurence
05.2019 - 11.2024
- Company Overview: NDIS | Footscray, Victoria
- Promote excellent customer facing environments that support or provide service to the community
- Assist people with disability to accessing the NDIS, connect with community supports and peer networks that facilitate independence
- Delivery of multi-agency network meetings, employment forums, carers walking groups and school information sessions
- Build community capacity and assist people with disability to access appropriate services regardless of NDIS
- Collaborated with organizations, councils and public services to provide events and group activities.
- Facilitate group plan implementation workshops for people with disability to understand and actualise their plan, including specialised workshops for people who are self-managing, or new to the NDIA
- NDIS | Footscray, Victoria
Early Year Planning and Partnership Support Officer
Hobsons bay City Council
01.2018 - 03.2019
- Company Overview: Altona, Victoria
- Coordinate activities, act as a key point, for community facilities available for the purpose of early year's services and programs
- Coordinated and executed annual Children Week Picnic activities.
- Management of safety & OHS plan for events
- Supporting the build and development of the new Altona Early Years Hub
- Organising information sessions and tours, management of the Hub, coordinating bookings, room hire and budgets
- Managed annual sustainability grants for local early years sector.
- Developed and facilitate annual kindergarten committee of management and staff training programs
- Altona, Victoria
Volunteer and Office Coordinator
Moonee Valley Legal Service
02.2012 - 06.2018
- Developed multiple intimate and medium-scale community advocacy and engagement events, including the Volunteer Celebration Evening, the Needs Assessment Launch, Family Violence forum, Multi-Agency Forum, Bring Your Bills Day and Neighbourhood House Week
- Managed small team of professional staff and over 50 volunteers per year
- Coordinated network partnerships and built community leadership through mentoring and staff training programs
- Implemented strategic planning and analysed data directed at funding bodies
- Engaged local government and non-profit organisations to provide legal outreach and community advocacy at five locations including Ascot Vale Primary School and the Milleara Early Learning Centre
Project Officer and Administrator
Wingate Avenue Community Centre
01.2010 - 01.2012
- Developed, implemented, reviewed and maintained internal systems and guidelines
- Collaborated with the executive team to support and assist program delivery and event planning
- Actively participated in team training, team meetings and in-services
- Assisted the collation, formatting and publication of annual reports
- Maintained and monitored community membership databases, renewals and applications
Medical Administrator
Victoria Parade Surgery Centre
01.2008 - 01.2012
- Coordinated reception, service switchboard, and service admissions
- Planned service meetings and conferences
- Applied advanced customer service and patient support skills
- Processed and managed sensitive medical documentation with high-level software knowledge
- Managed service security and confidentiality obligations and maintained high workplace standards
- Supervised practice of office juniors
- Managed internal and external communications and implemented service social media
Ward Clerk and Admissions
Royal Eye & Ear Hospital
02.2002 - 05.2008
- Company Overview: NDIS | Footscray, Victoria
- Promote excellent customer facing environments that support or provide service to the community
- Assist people with disability to accessing the NDIS, connect with community supports and peer networks that facilitate independence
- Delivery of multi-agency network meetings, employment forums, carers walking groups and school information sessions
- Build community capacity and assist people with disability to access appropriate services regardless of NDIS
- Collaborated with organizations, councils and public services to provide events and group activities.
- Facilitate group plan implementation workshops for people with disability to understand and actualise their plan, including specialised workshops for people who are self-managing, or new to the NDIA
- NDIS | Footscray, Victoria
Education
Certificate IV -
Community Development
01.2022
Skills
- Advance administrative and office management skills
- Effective communicator
- High level interpersonal skills
- Community development project officer
- Events designer
- Surgical booking
- Billing
- Appointment scheduling
- Volunteer recruitment
- Supervision
- Training and mentoring
- Organisational coordination
- Administration
- Working with computer and data systems
- Pro-active contributor to organisational culture
Affiliations
- Experienced, adaptable administrator and Linkage coordinator seeking to develop and apply high-level skills in values-driven community engagement and network development.
- Advanced hospital administrative and office management skills.
- Effective communicator with high level interpersonal skills.
- Accomplished community development project officer and events designer.
- Experienced surgical booking, billing and appointment scheduling.
- Practiced in volunteer recruitment and supervision including training and mentoring, organisational coordination and administration.
- Skilled in working with a range of computer and data systems.
- Pro-active contributor to efficient and positive organisational culture.
- Current Victorian Drivers Licence, Working with Children Check and National Police Check.
Middle Initial
L
Additional Information
RSA
Experienced OH&S and fire warden
Timeline
NDIS Linkage coordinator
Brotherhood of St Laurence
05.2019 - 11.2024
Early Year Planning and Partnership Support Officer
Hobsons bay City Council
01.2018 - 03.2019
Volunteer and Office Coordinator
Moonee Valley Legal Service
02.2012 - 06.2018
Project Officer and Administrator
Wingate Avenue Community Centre
01.2010 - 01.2012
Medical Administrator
Victoria Parade Surgery Centre
01.2008 - 01.2012
Ward Clerk and Admissions
Royal Eye & Ear Hospital
02.2002 - 05.2008
Certificate IV -
Community Development
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