LAUREN NOVAK
Melbourne,Australia
Summary
Experienced Hospitality Supervisor and Team Member with 6 years of hands on experience in both customer service and team leadership. Skilled in creating a positive and welcoming environment for guests while overseeing day to day operations. From training new team members to handling guest complaints, I'm used to taking on board multiple roles to keep things running smoothly. I thrive in fast paced settings, am comfortable problem-solving on the spot, and take pride in helping my team grow and succeed. Passionate about delivering great experiences for guests and ensuring that the team works together seamlessly.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Member/Shift Supervisor
KFC
Melbourne, Australia
09.2019 - Current
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems
- Communicated effectively with customers, supervisors, and team members
- Performed opening and closing duties, including store cleaning and restocking
- Customer Service Management - Ensuring high levels of customer satisfaction by managing the team's performance and addressing customer concerns
- Inventory Management - Monitoring stock levels, placing orders, and tracking supplies to ensure smooth operations
- Leadership & Team Management - Leading a team, delegating tasks, motivating staff, and fostering a positive working environment
Education
Bachelor - Paramedicine Candidate
Victoria University
Melbourne11.2026
High School Diploma -
Lakeview Senior College
Melbourne, VIC11.2022
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Staff management
- Cash-handling expertise
- Cash handling
- Employee training
- Shift running
Accomplishments
- Received Responsibility award in Highschool
Certification
- HTLAID009 Provide Pulmonary Resuscitation, Hero HQ, 2023.
- HTL011 Provide First Aid, HERO HQ, 2023.
- Working with children's check, Service Victoria, 2024.
Volunteer Work
- Volunteered in an Aged Care Facility, March 2024 - August 2024.
References
References available upon request.
Timeline
Team Member/Shift Supervisor
KFC
09.2019 - Current
Bachelor - Paramedicine Candidate
Victoria University
High School Diploma -
Lakeview Senior College
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