Lauren O'Connor
7/149 Vincent Street, Perth,WA
Summary
As a Business Honours Graduate from Ireland, I possess valuable experience gained through several administrative roles and in the retail sector. With a diligent work ethic and a commitment to excellence, I excel in managing administrative tasks with precision and professionalism. My proven ability to provide outstanding customer service and collaborate effectively within diverse teams underscores my capability to handle multifaceted responsibilities. I am dedicated to delivering optimal results and am poised to contribute positively to the achievements of any organisation.
Overview
6
6
years of professional experience
Work History
Student Services Officer
John XXIII College
2023.10 - Current
- Providing support and guidance to students on academic, personal, and social matters, including referrals to appropriate resources.
- Listening attentively to parents' concerns, complaints, or grievances and providing empathetic and constructive responses. Taking appropriate actions to address their concerns or directing them to the appropriate channels for resolution.
- Maintaining accurate student records, including attendance records and personal information in compliance with relevant regulations and uploading to student profiles.
- Following up on unresolved absences daily and ensuring that attendance records are accurate. Compiling weekly reports that outline absences and identify any recurring trends.
- Handling incoming and outgoing mail that is delivered to the office. Sorting and redistributing to the correct individual or department.
- Welcoming visitors, determining the purpose of their visit, and guiding them to the relevant individuals or departments.
- Compiling and transcribing letters on behalf of manager to send to parents regarding planned absentees.
Cash Office Administrator
Penneys
2021.11 - 2023.03
- Balance safe and count register floats daily.
- Prepare floats for the next sale day and change boxes as required.
- Expert cash handling which includes sorting and counting coin and currency.
- Recording incoming and outgoing funds.
- Organising and completing daily paperwork.
- Preparation of bank lodgements and petty cash orders.
- Research and communicate with managers regarding cash discrepancies.
Retail Assistant
Penneys
2018.11 - 2023.03
- Used POS system to process sales, returns, online orders, and gift card activations.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Communicate effectively to determine customer needs and provide recommendations.
- Managing transactions including cash and card payments with high accuracy to ensure smooth till reconciliation.
- Took customer calls in a friendly and professional manner in order to reach a solution for their query.
- Processing stock delivery and store replenishment while keeping a tidy work environment.
Marketing Intern
Irish Guide Dogs For The Blind
2021.02 - 2021.05
- Performed market analysis and created audits to determine market opportunities, trends and company threats.
- Created reports for managers on campaign progress highlighting click-through rates, sign-ups and marketing campaign success.
- Corporate calling enquiring about partnerships.
- Coordinated with graphic designers to produce visually appealing advertising materials for digital media.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Provided administrative support to the marketing team by maintaining databases, tracking projects progress, scheduling meetings.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
Education
Bachelor of Business (Honours) -
Munster Technological University
Cork, Ireland05.2022
Bachelor of Business - Marketing
Munster Technological University
Cork, Ireland05.2021
Skills
- Attention to Detail
- Student Records Management
- Problem-Solving
- Microsoft Office
Timeline
Student Services Officer
John XXIII College
2023.10 - Current
Cash Office Administrator
Penneys
2021.11 - 2023.03
Marketing Intern
Irish Guide Dogs For The Blind
2021.02 - 2021.05
Retail Assistant
Penneys
2018.11 - 2023.03
Bachelor of Business (Honours) -
Munster Technological University
Bachelor of Business - Marketing
Munster Technological University