Lauren Prowse
Mornington,VIC
Summary
I have a strong background in hospitality and child care, but have a passion for the community services sector, I have almost completed my diploma in community services and currently volunteer and my local community centee so I'm familiar with the diverse range of mental health issues so many people are facing.
I'm skilled in working with diverse groups, including children with challenging behaviors.
I fostered 2 children for almost 2 years so have a great understanding of Dhhs, vacca, our legal system etc.
I have a background of family violence, my childrens father struggled with addiction issues and mental health throughout our relationship so have an understanding of support services, referrals and a deep understanding of the effects of mental health and addiction issues.
Overview
5
5
years of professional experience
Work History
Cafe Manager
Thirteen83
Mornington, VIC
01.2023 - Current
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Mainted stock and handled ordering and relationships with suppliers
- Did the roster for staff.
Educator
Goodstart Early Learning
Rosebud, VIC
01.2019 - 01.2023
Ran a room ranging from 0 to 5 years
Day to day planning
Documentation and assessment of children and their development
Relationships with parents and carers
Working with challenging behaviors
Working collaboratively with other educators
Education
Diploma Of Community Services. -
Partners in Training
Victoria Year 11 -
Lilydale High School
Lilydale, VICCertificate 3 And Diploma In Childrens Services -
Swinburne Senior Secondary College
Croydon, VICSkills
- Barista skills
- Customer Engagement
- Coffee Shop Operations
- Customer experience management
- Previous foster parent, experiance with DHHS, Vacca, legal system
- Experiance working with children with challenging behaviours and in out of home care
References
Kelly hughes - Director of Goodstart
+61 401 863 302
Karen French - Coworker at Thirteen83
+61 406 265 918
Timeline
Cafe Manager
Thirteen83
01.2023 - Current
Educator
Goodstart Early Learning
01.2019 - 01.2023
Diploma Of Community Services. -
Partners in Training
Year 11 -
Lilydale High School
Certificate 3 And Diploma In Childrens Services -
Swinburne Senior Secondary College