Laurette Britton
Harristown,Queensland
Summary
Retail professional with comprehensive knowledge in sales and customer relations. Proven ability to support daily operations and improve customer interactions, resulting in positive shopping experience. Consistently collaborates with team members and adapts to dynamic retail settings. Skilled in communication and time management, valued for reliability and flexibility.
Skills in catering and food service, in food preparation, safe food handling, and interpersonal relations honed at Burstows Funeral Care and other establishments.
Experience with ingredient management and customer service, ensuring high standards of food safety and presentation. Demonstrated ability to efficiently operate kitchen equipment and manage food restocking, contributing to enhanced dining experiences.
Overview
20
20
years of professional experience
Work History
Retail Trainee
Lifeline Darling Downs
11.2024 - 05.2025
- Helped customers complete purchases and locate items.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Participated in store promotions and events, creating excitement among customers about new products or offers.
- Maintained open communication with colleagues, fostering a positive work environment conducive to teamwork success.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Used POS system to process sales and returns.
- Answered incoming calls to provide product information, features and benefits.
- Performed cash and card transactions to complete customer purchases.
- Prioritised helping customers over completing other routine tasks in store.
Catering Assistant
Burstows Funeral Care
04.2021 - 08.2024
- Food preparation, cooking using safe food storage and hygiene practices
- Setting up function room for events, eg: setting tables, arranging furniture, cleaning after events and resetting room
- Serving clients food and beverages, including special dietary requirements
- Cleaning kitchen, dishwashing and rubbish disposal, adhering to all hygiene and safety standards
Food and Beverage Server
The Tasty Lunchbox
03.2008 - 12.2010
- Took food orders, served customers, made/cooked food to order
- Experience using a commercial coffee machine
- Restocked drink fridges, cold room, storage room
- Took telephone orders
- Cleaning kitchen and work surfaces adhering to hygiene safety standards
Food and Beverage Server
Smithy's on the Park
08.2005 - 04.2008
- Food preparation/cooking
- Serving customers
- Dishwashing and cleaning of kitchen
- Using commercial coffee machine
- Cleaning kitchen, work surfaces and tables
- Preperaing Catering orders
Education
High School
Rockhampton, QLDCertificate I Retail - Retail Assistant
Skilling Queensland
Toowoomba, QLD05.2025
Certificate III - Business Administration
Aurora Training Institute
Toowoomba, QLD2019
Skills
- Customer service
- Helping with customer enquiries
- Use of POS systems, cash handling
- Stocking shelves, organising stock
- Pricing clothes and items for sale
- Food storage protocol
- Phone communication skills
- Food preparation
- Ingredient management
- Ingredient Preparation
- Cooking
- Table preparation
- Safe Food Handling
- Interpersonal Relations
- Food presentation
- Food Safety
- Kitchen Equipment Operation
- Food restocking
Timeline
Retail Trainee
Lifeline Darling Downs
11.2024 - 05.2025
Catering Assistant
Burstows Funeral Care
04.2021 - 08.2024
Food and Beverage Server
The Tasty Lunchbox
03.2008 - 12.2010
Food and Beverage Server
Smithy's on the Park
08.2005 - 04.2008
High School
Certificate III - Business Administration
Aurora Training Institute
Certificate I Retail - Retail Assistant
Skilling Queensland
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