Lavinia Cumpanas
Centenary Heights,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
I am a caring and empathetic worker with a friendly persona and passion for helping people.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Support Worker
Evergreen Daily Supports
02.2023 - 12.2024
- Assisted 5+ clients with daily living needs to maintain self-esteem and general wellness.
- Helped 5+ clients manage and reach individual goals, supporting independent progression and social skills.
Before and After School Care Assistant
Mount Annan Creative Garden
03.2024 - 12.2024
- Developed strong relationships with 60+ students, fostering trust and open communication within the before and after school care setting.
- Enhanced student safety by consistently supervising before and after school activities and ensuring adherence to established rules.
Assistant Store Manager
McDonald's
10.2021 - 05.2024
- Responded to customer concerns, working with management team to significantly raise customer satisfaction ratings.
- Interviewed, hired and trained 100+ staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to 200+ employees to accommodate business demands and vacation requests.
Manager
McDonalds
09.2020 - 10.2021
- Supervised and evaluated 200+ staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Accomplished multiple tasks within established timeframes.
Crew Trainer
McDonalds
03.2020 - 09.2020
- Trained employees in customer service, food safety and performance requirements
Education
Bachelor of Psychology (Honours) - Psychology
Western Sydney University
Sydney, NSW12.2024
Skills
- Focus and Follow-Through
- Coaching and Mentoring
- Positive Reinforcement Strategies
- Mental Health Support
- Administrative Management
- Daily living support
- Emotional Support
- Health and safety awareness
Certification
- Certificate II in Hospitality - 2019
- First Aid Certificate - 2024
- Fire Training Certificate - 2023
- Certificate III in Retail - 2022
- Food Safety Supervisor Certificate - 2022
Accomplishments
- Awarded Service Crew person of the year 2019.
- Awarded Outstanding Leader Award 2022.
- Awarded Assistant Restaurant Manager of the Quarter 2022.
- Maintained above a 75% grade average over four years at university.
Additional Information
In any job role that I am given the opportunity to undertake I strive for excellence. I am a focused worker who is passionate about development and take pride in all aspects of my work. People are my passion whether that be coaching, mentoring or collaboration and I hope in every job role to benefit the lives of everyone that I have the pleasure of knowing.
Timeline
Before and After School Care Assistant
Mount Annan Creative Garden
03.2024 - 12.2024
Support Worker
Evergreen Daily Supports
02.2023 - 12.2024
Assistant Store Manager
McDonald's
10.2021 - 05.2024
Manager
McDonalds
09.2020 - 10.2021
Crew Trainer
McDonalds
03.2020 - 09.2020
- Certificate II in Hospitality - 2019
- First Aid Certificate - 2024
- Fire Training Certificate - 2023
- Certificate III in Retail - 2022
- Food Safety Supervisor Certificate - 2022
Bachelor of Psychology (Honours) - Psychology
Western Sydney University
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