Lavinia Erskine
Koorlong,VIC
Summary
Proven Education Support Officer with a track record of enhancing student outcomes at Ranfurly Primary School. Excels in special education support and relationship building, leveraging educational technology and strong organization skills to develop tailored learning plans. Achieved significant improvements in student performance through effective collaboration and innovative intervention strategies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Education Support Officer
Ranfurly Primary School
10.2023 - Current
- Improved student outcomes by collaborating with teachers to develop individualized learning plans.
- Contributed to data-driven decision-making processes through diligent collection, analysis, and reporting of student assessment data.
- Promoted a culture of inclusivity by advocating for individual student needs and addressing diverse learning styles in lesson planning and support strategies.
- Provided one-on-one tutoring for struggling students to improve their academic performance in various subjects.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education Support Officer
Koorlong Primary School
01.2023 - 09.2023
- Improved student outcomes by collaborating with teachers to develop individualized learning plans.
- Contributed to data-driven decision-making processes through diligent collection, analysis, and reporting of student assessment data.
- Promoted a culture of inclusivity by advocating for individual student needs and addressing diverse learning styles in lesson planning and support strategies.
- Developed information dissemination strategy to reach target audiences such as list serves, newspapers and websites.
- Provided one-on-one tutoring for struggling students to improve their academic performance in various subjects.
- Supported classroom management efforts by maintaining a positive and organized learning environment for all students.
- Empowered students by fostering a growth mindset approach to learning, instilling confidence in their ability to overcome academic challenges and reach their full potential.
- Enhanced student support by implementing targeted intervention strategies and monitoring progress.
Retail Sales Worker
Intersport
01.2022 - 02.2023
- Provided personalized recommendations based on customer preferences or specific needs.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Collaborated with store management to plan and execute in-store events, boosting foot traffic and generating excitement for new product launches or seasonal promotions.
- Utilized strong merchandising skills to create visually appealing displays that attracted customers'' attention and boosted sales potential.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
- Achieved sales targets through effective communication and persuasive selling techniques.
- Offered assistance with fitting rooms or locating sizes/styles not immediately available on the sales floor, ensuring a seamless shopping experience.
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Ensured stock availability by regularly conducting inventory checks on popular items, reducing instances of missed sales opportunities due to out-of-stock products.
- Collaborated with team members to achieve monthly sales goals and improve overall store performance.
- Conducted daily store opening and closing procedures, ensuring proper cash handling and security measures were in place.
- Assisted with inventory management, ensuring accurate product counts and timely restocking.
- Greeted customers and helped with product questions, selections, and purchases.
Allied Health Assistant
BG Speech Pathology
05.2022 - 12.2022
- Maintained accurate patient records, contributing to efficient clinical decision-making processes.
- Assisted speech therapists in conducting assessments and developing intervention plans for individuals with communication disorders, improving overall quality of life for these patients.
- Communicated with patients, families, physicians and other healthcare team members about patient care.
- Created a welcoming atmosphere within the clinic by maintaining a clean space while also attending to the needs of waiting patients.
- Greeted patients and visitors and performed general clerical duties such as answering and screening phone calls and routing mail.
- Ensured a safe and clean environment for patients by adhering to infection control policies and procedures.
- Coordinated scheduling of appointments and therapy sessions for multiple practitioners without compromising service quality or timeliness.
- Contributed to increased patient satisfaction by promptly addressing concerns and providing compassionate care.
- Demonstrated strong interpersonal skills when working with diverse patient populations, fostering positive relationships and trust among clients.
- Facilitated effective communication between patients, families, and healthcare providers, ensuring a holistic approach to care.
Hairdresser Assistant
Raffles Hair Design
01.2017 - 11.2021
- Improved client satisfaction by providing exceptional service and maintaining a clean, organized salon environment.
- Provided excellent support during color treatments by mixing accurate formulations according to stylist instructions and monitoring processing times closely.
- Contributed to a positive work atmosphere with strong teamwork, clear communication, and adaptability under pressure.
- Maintained up-to-date knowledge of industry trends, enabling informed recommendations on hairstyling techniques and products.
- Used social media platforms to promote salon and services.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Implemented recommended sanitation protocols to ensure the health and safety of clients, staff, and salon environment.
- Supported team members during high volume periods by assisting with walk-in appointments when necessary.
- Helped prepare clients for hair service.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Education
High School Diploma -
Mildura Senior College
Mildura, VIC12.2021
Skills
- Special Education Support
- Strong Organization
- Parent-teacher collaboration
- Project-based learning
- Educational technology
- Decision-Making
- Relationship Building
- Punctual and Dependable
- Student Support
- Attention to Detail
- Recordkeeping abilities
- Presentation Skills
Certification
- First Aid Certification
- [State] Driver's License
- Cert 3 VET Fitness
Timeline
Education Support Officer
Ranfurly Primary School
10.2023 - Current
Education Support Officer
Koorlong Primary School
01.2023 - 09.2023
Allied Health Assistant
BG Speech Pathology
05.2022 - 12.2022
Retail Sales Worker
Intersport
01.2022 - 02.2023
Hairdresser Assistant
Raffles Hair Design
01.2017 - 11.2021
High School Diploma -
Mildura Senior College
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