Layla Burrows
WINSTON HILLS,NSW
Summary
My level of experience in consideration of my age duly shows my ambition to involve myself in the workplace. I will bring to the role my skills in teamworking, leadership, customer service, money handling and most importantly my years of experience in the field. As well as this, my schedule outside of school hours is flexible and I would come in anytime you need.
Overview
3
3
years of professional experience
Work History
Duty Manager
San Churro
Parramatta , NSW
08.2021 - Current
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Completed store closing procedures and balanced tills.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained organized work area by cleaning and removing hazards.
- Inspected finished products for quality and adherence to customer specifications.
- Trained employees in essential job functions.
KFC Customer Service Team Member and Food Handler
KFC
Northmead , NSW
06.2019 - 07.2021
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register to record transactions accurately and efficiently.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
Education
Muirfield High School
North Rocks Skills
- Issue and Conflict Resolution
- Managing Cash Register and balancing the till at closing
- Actively taking on feedback from higher-ups
- Front of House Management
- Customer Service
- Worker Training
- Backroom Stocking
- Attention to Detail
Timeline
Duty Manager
San Churro
08.2021 - Current
KFC Customer Service Team Member and Food Handler
KFC
06.2019 - 07.2021
Muirfield High School