Leah Dann-White

In this dual role, I provided administrative support at the St Vincent de Paul Society Tasmania State Office, while coordinating youth programs for the Northern Region of Tasmania.

Administration Officer

• Acted as the first point of contact for general inquiries, providing prompt and professional responses to staff, clients, and external stakeholders.
• Provided support to Senior staff by assisting with various projects and tasks.
• Assisted with form and policy editing and writing.
• Processed invoices and managed accounts payable tasks, maintaining accurate records and ensuring timely payments.
• Completed a variety of administrative tasks, including mailing, photocopying, data entry, scheduling and coordinating meetings, and ensuring smooth office operations.

Youth Coordinator

• Developed strong relationships with young people, fostering a safe and welcoming environment.
• Maintained accurate records of attendance, participation rates, and program outcomes for reporting purposes.
• Increased youth engagement in Northern Tasmania by designing and implementing creative programs and events.
• Worked closely with dedicated student groups and teachers to promote social justice initiatives.
• Led and facilitated educational programs and presentations in schools, building strong relationships with teachers and students.
• Worked alongside a team of volunteers, providing training and support to ensure smooth execution of youth programs.

In this role, my responsibility is to assist customers with special orders, including sourcing and processing orders for products that are not readily available in the store. I am required to work closely with customers, suppliers, and other team members to ensure timely delivery of special orders, maintain accurate records, and provide customer service.

Key Responsibilities of this role include:

• Assisting customers in placing special orders, including identifying product specifications, availability, and pricing.
• Communicating with suppliers to source products not readily available in store and obtain accurate pricing and delivery information.
• Maintain accurate records of special orders, including tracking orders, updating stock levels, and maintaining supplier information.
• Providing customer service, responding to inquiries, resolving complaints, and ensuring customer satisfaction.
• Staying up-to-date with product knowledge and industry trends, attending training sessions and reviewing product information.
• Completing regular training courses to provide the best experience for customers.
• Completing general administrative tasks
• Learned all required tasks quickly to maximize performance.

In this role, I work remotely developing, implementing, and maintaining company policies and procedures in compliance with legal and regulatory requirements.

Key responsibilities include:

• Aiding colleagues, managers and clients through regular communication and assistance.
• Assisting the company in creating programs, policies, and procedures that support the business model.
• Improving workplace productivity by providing clear outlines of expectations and procedures.
• Completing general administrative tasks

Prior to working in HR and Admin for Bright Light Mentoring Service, I worked casually as a mentor worker. My role was to provide support and guidance to individuals with mental health issues, helping them to achieve their goals and increase their independence.

Key responsibilities of this role included:

• Providing one-on-one support to individuals in their home, workplace, or community setting.
• Developing and implementing support plans based on the clients needs and goals.
• Assisting individuals with daily living activities.
• Providing guidance and support in areas such as communication, social skills, and behaviour management.
• Monitoring and reporting on the individual's progress and adjusting the support plan as necessary.
• Providing emotional support and crisis intervention as needed.

In this role, I worked as a customer service team member.

Key responsibilities included:

• Helping customers complete purchases, locate items and join reward programs.
• Processing customer refunds and exchanges according to established guidelines.
• Providing friendly service and assistance to clients to promote customer loyalty, satisfaction and sales.
• Working within standards, policies and regulatory guidelines to promote a safe working environment.
• Fulfilling customer orders via click and collect and click and deliver services.
• Operating cash registers for cash, cheque and credit card transactions.