Leah Fluegge
Berserker,Australia
Summary
I’m a highly motivated and open-minded individual with two years SaaS sales experience and a degree in IT and business studies. After traveling South East Asia for 7 months I’m now looking for new and exciting opportunities to live and work in Australia.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Café All Rounder
Coffee Society
05.2024 - 09.2024
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
Pub All Rounder
Kalka Palms Hotel Motel
04.2024 - 09.2024
- Communicated with guests to record orders and assess needs.
- Received numerous positive reviews from guests for providing exceptional service, contributing to the bar's overall reputation.
Business Development Representative (UK & DACH)
RingCentral
10.2022 - 10.2023
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to prospects and customers.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
Summer Camp Instructor
UX2 Ltd.
07.2022 - 09.2022
- Enhanced young people experience by developing creative and interactive activities tailored to their interests.
Student Ambassador for Global Development and Partnerships Directorate
Sheffield Hallam University
11.2021 - 07.2022
- Improved overall workflow efficiency through the implementation of standardized data entry procedures.
Employability Student Leader
Sheffield Hallam University
11.2021 - 04.2022
- Co-created content and materials designed to support students with employability development and career readiness
- Team Leader, coordinated the final reports and presentations
- Improved time management skills by balancing academic responsibilities with extracurricular commitments as a Student Leader.
Placement Outbound Business Representative
Box
04.2021 - 08.2021
- Involvement in account planning and mapping exercises in collaboration with local sales team through researching purchased databases, publicly available lists, social media, and other sources of prospects
- Qualified and developed leads from initial contact to a qualified appointment for hand over to local sales team.
- Expanded my skills and knowledge to international markets.
Placement Sales Development Representative
Box
07.2020 - 04.2021
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Worked with small to medium sized companies, provided support and was a common point of contact during core business hours for prospects and the direct sales team.
- Helped onboard new colleagues and shared best practices.
Student Ambassador Career Connect
Sheffield Hallam University
09.2019 - 07.2020
- Welcoming and directing students, graduates, staff and employers who enter the centre
- (Skills Developed) Communication
- Presenting Careers Connect messages in a variety of ways including delivering lecture shout outs, distributing marketing collateral including flyers and posters
- (Skills Developed) Presenting and creativity
Hospitality Staff
Eiszeit Eis GmbH
07.2017 - 07.2019
- Greeted incoming customers and provided reliable, friendly customer service.
- Trained new hires on company procedures and best practices, ensuring seamless integration into the team.
- Assisted in inventory management, reducing waste and optimizing product usage.
Education
Bachelor of Science - Information Technology with Business Studies
Sheffield Hallam University
Sheffield, United Kingdom06.2022
High School Diploma -
Gymnasium Corveystrasse
Hamburg, Germany07.2017
Skills
- Goal-oriented mindset
- Customer relationship building
- Objection handling
- Problem-solving
- Active listening
- Time management
- Cold calling
Certification
Introduction to Python and Apps Course, Code First Girls, Feb 2022 - April 2022
- The course was designed to help students learn the fundamentals of programming through problem-solving in Python. The final project included building your own App.
LEAD Business Architect, LEADing Practices, certified by the Global University Alliance, Jan 2022
- An industry recognised certification for Business Architects. The certification is designed to close the gap between disruptive forces, strategy, business model innovation and the organisation’s operating model change.
Introduction to Web Development, Code First Girls, Sept 2019 - Nov 2019
- The course was designed to learn the fundamental skills of front-end web dev, including three sessions on JavaScript. The final project included building a website from scratch.
Languages
German
Native or Bilingual
English
Native or Bilingual
Timeline
Café All Rounder
Coffee Society
05.2024 - 09.2024
Pub All Rounder
Kalka Palms Hotel Motel
04.2024 - 09.2024
Business Development Representative (UK & DACH)
RingCentral
10.2022 - 10.2023
Summer Camp Instructor
UX2 Ltd.
07.2022 - 09.2022
Student Ambassador for Global Development and Partnerships Directorate
Sheffield Hallam University
11.2021 - 07.2022
Employability Student Leader
Sheffield Hallam University
11.2021 - 04.2022
Placement Outbound Business Representative
Box
04.2021 - 08.2021
Placement Sales Development Representative
Box
07.2020 - 04.2021
Student Ambassador Career Connect
Sheffield Hallam University
09.2019 - 07.2020
Hospitality Staff
Eiszeit Eis GmbH
07.2017 - 07.2019
Bachelor of Science - Information Technology with Business Studies
Sheffield Hallam University
High School Diploma -
Gymnasium Corveystrasse
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