Lee -ann Legge
Charlestown,NSW
Summary
Dynamic and results-oriented professional with extensive experience at Coles and Rockmans, specializing in service excellence and store operations. Demonstrated expertise in conflict resolution and computer proficiency, leading teams to surpass sales goals through innovative strategies. Proven ability to transform customer challenges into satisfaction while enhancing operational efficiency.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Service Assistant
Coles
Jewels Town, NSW
07.2007 - Current
- Performed opening and closing duties as assigned, such as setting up the sales floor for business hours.
- Provided excellent customer service to ensure repeat business.
- Assisted customers with product selection and ordering, providing helpful advice and information.
- Participated in ongoing training to enhance job skills and knowledge.
- Maintained cleanliness of store by organizing shelves and displays according to company standards.
- Answered phones to take incoming orders or address customer concerns.
- Resolved customer complaints promptly and efficiently.
- Participated in regular staff meetings regarding operations procedures.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Tracked daily sales figures to identify any discrepancies.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
2IC Manager
Rockmans
Mount Hutton, NSW
01.2002 - Current
- Recruited and trained new employees to meet job requirements.
- Resolved customer complaints in a timely manner.
- Managed daily activities within the department according to deadlines.
- Reviewed work processes and identified areas for improvement.
- Communicated regularly with vendors regarding supply needs.
- Provided training and guidance to new employees.
- Delegated work to staff, setting priorities and goals.
- Collaborated with team members to identify solutions to problems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Certificate Year 10 -
Gateshead High School
GatesheadSkills
- Service Excellence
- Meeting deadlines
- Excellent computer skills
- Conflict Resolution Expertise
- Effective Multitasking
- Prioritized Task Management
- Store Operations Oversight
- Experienced Team Leader
Certification
- Manual Handling
- Work health & safety
References
Kylie Gerbuehr
Manager Rockmans
Lake Macquarie Fair
0431181323
Amanda Broadbent
21C Coles/Payroll
Jewelstown
0409039990
Timeline
Service Assistant
Coles
07.2007 - Current
2IC Manager
Rockmans
01.2002 - Current
High School Certificate Year 10 -
Gateshead High School
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