Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Lee-ette Pegg

Toowoomba,QLD

Summary

Focused on creating positive guest experiences, I work quickly, efficiently and am always a friendly, punctual and enthusiastic team player in high pressure environments. I am highly effective at anticipating and accommodating guest needs and have excellent interpersonal and communication skills. Skilled in providing top-notch support in dining room and bar settings, ensuring seamless service and customer satisfaction. Possess strong knowledge of food service protocols and bar maintenance, with ability to adapt quickly to fast-paced environments. Demonstrated success in improving workflow efficiency and collaborating effectively with kitchen and bar staff to meet service objectives. Committed to maintaining cleanliness and organization standards to enhance dining experience.

Overview

9
9
years of professional experience
1
1
Certification

Work History

All Rounder

Old Bundy Tavern
Bundaberg
01.2024 - Current
  • TAB Attendant
  • Gaming Attendant
  • Keno Operation
  • Operation of POS System
  • Taking food orders
  • Food running
  • Refilling stock
  • Bar setup and packdown
  • Coffee making
  • Making of cocktails
  • Pouring beer, wine and spirits

All Rounder

Toms Tavern
Townsville
01.2023 - Current
  • Making of cocktails
  • Pouring beer, wine and spirits
  • Coffee making
  • Bar packdown
  • Refilling stock
  • Food running
  • Taking orders
  • Operation of POS System
  • Keno operation
  • Gaming Attendant
  • TAB Attendant

Barista/Café All Rounder

Absolute Cravings
Townsville
01.2023 - Current
  • Coffee making
  • Making of cold drinks
  • Food Preparation
  • Greeting and seating
  • Operation of POS System
  • Food running
  • Café setup and packdown

Bartender/Lifeguard/Activities/Tour Guide/Yoga Teacher/Housekeeping

Daydream Island
Whitsundays
01.2022 - 01.2023
  • Making of cocktails
  • Pouring beer, wine and spirits
  • Making coffee
  • Bar setup and packdown
  • Restocking of bar
  • Cleaning duties
  • Supervising people of all ages in pool
  • Provide first aid and CPR as required
  • Taking groups of guests on The Rainforest Walk Tour
  • Knowledge of local flora and fauna
  • Knowledge of local history
  • Effectively engaging with guests and answering questions
  • Effectively instructing guests on watercraft
  • Instructing guests on safety operations
  • Taking guests on kayak tours
  • Engaging guests in a variety of games
  • Effectively planning a yoga class
  • Instructing guests on breathing techniques per yoga pose
  • Communicating correct posture per yoga pose
  • Guiding guests through meditation
  • Cleaning of rooms in a resort style environment
  • Ability to work to a time limited schedule
  • Vacuuming and mopping of floors
  • Deep cleaning kitchens and bathrooms
  • Making beds

All Rounder

Aspley Central Tavern
Brisbane
01.2022 - 01.2023
  • Pouring beer, wine and spirits
  • Making of cocktails
  • Making coffee
  • Running of the ‘pass’
  • Food Running
  • Bistro operations
  • Operations of Keno, TAB and Pokies
  • Cleaning duties

Housekeeping

Silkari Lagoons
Port Douglas
01.2021 - 01.2022
  • Cleaning of rooms in a resort style environment
  • Vacuuming and mopping of floors
  • Deep cleaning kitchens and bathrooms
  • Making beds
  • Knowledge of chemicals
  • Ability to work to a time limited schedule

Bartender

Nautilus
Port Douglas
01.2021 - 01.2022
  • Bar Prep
  • Making of cocktails
  • Serving beer, wine and spirits
  • Bar setup and packdown
  • Cleaning duties
  • Coffee making
  • Refill Stock

Bartender/Bistro

Bargara Lakes Tavern
Bargara
01.2020 - 01.2021
  • Effectively pouring beer, wine and spirits
  • Making of cocktails
  • Bar setup and pack down
  • Food running
  • Cleaning duties
  • Use of POS system
  • Operations of Keno and TAB

Bartender/Bistro

Old Bundy Tavern
Bundaberg
01.2020 - 01.2021
  • Effectively pouring beer, wine and spirits
  • Making of cocktails
  • Bar setup and pack down
  • Food running
  • Cleaning duties
  • Use of POS system
  • Operations of Keno and TAB

Bartender/Bistro

Bargara Beach Hotel
Bundaberg
01.2019 - 01.2020
  • Effectively pouring beer, wine and spirits
  • Making of cocktails
  • Bar setup and pack down
  • Food running
  • Cleaning duties
  • Use of POS system

Bartender

The Club
Bundaberg, QLD
01.2018 - 01.2019
  • Working in a high-volume bar
  • Pouring of beer, wine and spirits
  • Making of cocktails and shots
  • Bar Prep
  • Bar setup and pack down

Section Waitress

Watergate Bar and Restaurant
Port Douglas, QLD
01.2018 - 01.2019
  • Bar Prep and setup
  • Open and close of restaurant
  • Ability to effectively look after a section
  • Memorisation of specials
  • Effectively use POS systems

Bartender and Section Waitress

Bel Cibo Bar and Restaurant
Port Douglas, QLD
01.2016 - 01.2018
  • Restaurant and bar setup and pack down
  • Trained new and current employees on proper customer service practices
  • Extensive food and beverage knowledge
  • Ability to upsell food and beverage
  • Preparing and making of all beverages including coffee and cocktails

Education

Diploma in Hospitality Management -

01.2022

Certificate III - Logistics, Food Processing

01.2021

Certificate II - Tourism

01.2009

Skills

  • Food running
  • Cocktail preparation
  • Customer service
  • Bar setup

Certification

  • Boat Licence and Exemption 38, 01/01/22
  • 200 hr Yoga Teacher Training, 01/01/22
  • Working with children blue card, 01/01/22
  • SISSS00111 Pool Lifeguard, 01/01/22
  • HLTAID003 Provide first aid, 01/01/22
  • HLTAID002 Provide basic emergency life support, 01/01/22
  • HLTAID001 Provide cardiopulmonary resuscitation, 01/01/22
  • RMLV, 01/01/22
  • Approved Managers Licence, 01/01/22
  • Diploma in Hospitality Management, 01/01/22
  • Certificate III in Logistics, 01/01/21
  • Certificate III in Food Processing, 01/01/21
  • High Risk Licence/Forklift, 01/01/21
  • Current RSG Certificate, 01/01/19
  • Coffee Skills Certificate, 01/01/17
  • Current RSA Certificate, 01/01/16
  • Workplace Hygiene Procedures, 01/01/13
  • Certificate II in Tourism, 01/01/09

References

  • Sebastien Fuzier, Daydream Island, Former Activities Manager, 0460 299 507
  • Aaron Mayo, Aspley Central Tavern, Manager, 0458 036 760
  • James Faull, Silkari Lagoons, Supervisor, 0403 279 936
  • Alessio Toccaceli, Nautilus, Manager, 0474 947 913
  • Chris Simons, Bargara Beach Hotel/Old Bundy Tavern, Manager, 0459 532 491
  • Dianne Hill, Bel Cibo, Assistant Manager, 0426 466 216
  • Ryan Leenders, Old Bundy Tavern, Duty Manager, 0400 906 682
  • Tanya Billingsy, Toms Tavern, Duty Manager, 0401 231 512

Timeline

All Rounder

Old Bundy Tavern
01.2024 - Current

All Rounder

Toms Tavern
01.2023 - Current

Barista/Café All Rounder

Absolute Cravings
01.2023 - Current

Bartender/Lifeguard/Activities/Tour Guide/Yoga Teacher/Housekeeping

Daydream Island
01.2022 - 01.2023

All Rounder

Aspley Central Tavern
01.2022 - 01.2023

Housekeeping

Silkari Lagoons
01.2021 - 01.2022

Bartender

Nautilus
01.2021 - 01.2022

Bartender/Bistro

Bargara Lakes Tavern
01.2020 - 01.2021

Bartender/Bistro

Old Bundy Tavern
01.2020 - 01.2021

Bartender/Bistro

Bargara Beach Hotel
01.2019 - 01.2020

Bartender

The Club
01.2018 - 01.2019

Section Waitress

Watergate Bar and Restaurant
01.2018 - 01.2019

Bartender and Section Waitress

Bel Cibo Bar and Restaurant
01.2016 - 01.2018

Diploma in Hospitality Management -

Certificate III - Logistics, Food Processing

Certificate II - Tourism

Lee-ette Pegg