Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Education
Timeline
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Luana-Vittoria Tocci

Bonnie Brook ,Australia

Summary

Dedicated and reliable employee with strong time management and teamwork abilities. Committed to completing tasks on schedule and consistently exceeding expectations. Demonstrates exceptional work ethic and outstanding attendance record. Thrives in a creative environment, approaching challenges with innovative solutions.

Overview

3
3
years of professional experience

Work History

All Rounder

The Ninth Ave
06.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Staff Member

Hoyts Cinemas
10.2023 - 04.2025
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
  • Established and maintained strong relationships with colleagues through regular meetings and communication.
  • Greeted customers entering store and responded promptly to customer needs.

Retail Assistant

Showbags.com
09.2023 - 10.2023
  • I worked at the Melbourne show in the show-bags department, it was a high paced and constant environment.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or colour.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Waitress

Billy’s Paddock
09.2022 - 04.2023
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness..
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Trained new cafe workers in sales, customer service and safety.

Education

Bachelor Of Design - Fashion Design

Whitehouse Institute of Design
Melbourne, VIC

VCE -

Lakeview Senior Collage
Caroline Springs, VIC
11.2024

Skills

  • Dining Customer Service
  • Restaurant Closing Procedures
  • Accurate Money Handling
  • Check Payment Processing
  • Food Running
  • Complaint Resolution
  • Waiting Tables
  • Collaborative Relationships
  • Menu Memorization
  • Dining Area Maintenance

Accomplishments

  • In the summer of 2024, I attended Lady Somers camp which is also a Youth leadership development program. This camp allowed me to further form my communication, goal setting and decision making, team building, interpersonal relationship and personal appraisal skills. attending this camp helped develop myself as a person allowing my sense of self such as self esteem, motivation, self discipline, sense of responsibility's and sense of awareness to improve to an even higher level.
  • Opened my own business during the COVID-19 pandemic, making and selling masks to customers all over Australia.
  • Additionally donated masks to various charities, resulting in a newspaper article being written about my business and its accomplishments.
  • Maintained a balance between school and managing the business, resulting in effectiveness in both my studies and my shop.

Languages

Italian
Native or Bilingual
French
Native or Bilingual

Education

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Timeline

All Rounder

The Ninth Ave
06.2024 - Current

Staff Member

Hoyts Cinemas
10.2023 - 04.2025

Retail Assistant

Showbags.com
09.2023 - 10.2023

Waitress

Billy’s Paddock
09.2022 - 04.2023

Bachelor Of Design - Fashion Design

Whitehouse Institute of Design

VCE -

Lakeview Senior Collage
Luana-Vittoria Tocci