Leea O’Neil

When in the Cafe:

• Work weekends independently in cafe handling food and making coffees.

When working on the floor:

• Balance and organize cash register by handling cash, counting change and storing coupons.
• Greet customers, help locate merchandise and suggest suitable options.
• Use POS system to process sales, returns, online orders and gift card activations.
• Approach browsing customers to initiate conversations to determine buying preferences.
• Assist customers with prompt and polite support in-person and via telephone.

• Used consultative sales approach to understand and satisfy customers needs
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Organized store stock racks and displays to promote and maintain visually appealing environments.
• , Used POS system to process sales, returns, online orders and gift card transactions, as well as check availability of stock both in our store other stores and warehouses.
• Greeted customers, helped locate products and suggested suitable options as well as sizes.

• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Sanitized equipment and wiped down counters and tables to prevent spread of germs.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
• Maintained regular and consistent attendance and punctuality.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Greeted customers at counter to fulfill requests and answer questions.