Leena Mohamad
Sefton NSW,NSW
Summary
Motivated and reliable professional seeking an opportunity to contribute strong work ethic, attention to detail, and hands on experience in a fast-paced environment.
Overview
19
19
years of professional experience
Work History
National Operations Manager
Executive Property Services
, VIC
04.2021 - Current
- Coordinate workforce planning, scheduling, and resource allocation nationally.
- Oversee and manage day-to-day operations across multiple sites Nationwide to ensure efficiency, quality, and consistency.
- Manage the performance of all staff and contractors, including procurement and contract management.
- Ensure compliance with WHS, safety regulations, and company policies.
- Conduct interstate audits with contractors on a monthly basis.
- Ensure thorough handovers were completed when necessary.
- Manage client relationships, address escalations, and ensure high levels of customer service.
Receptionist and Administration
Masci Hair and Spa
Eltham , VIC
01.2021 - 04.2021
- Welcoming clients with a positive first impression
- Notifying the clients preferred stylist of clients arrival
- Answering incoming calls, emails and directing phone calls when required
- Diary management and arranging/rescheduling appointments, online bookings and arranging meetings
- Maintaining a safe and clean reception area
- Attention to detail
- Cash & EFT drawer maintenance
- Administration duties
Job Coach
atWork Australia
Heidelberg, VIC
10.2019 - 01.2020
- Delivering high level of face to face customer service
- Booking appointments to meet with clients
- Finding sustainable employment for disadvantaged clients
- Meeting KPI’s and targets
- Responding to emails and phone calls
- Reverse marketing
- Administration
- Liaising with Centrelink regarding payment suspensions & medical exemptions
- Disability Employment Services
PA/Receptionist/ Office manager
Next Gen Engineering
Campbellfield
12.2018 - 03.2019
- Delivering high level of customer service
- Answering phone calls
- Ordering & picking up truck parts
- Experience in Xero
- Organising job sheets on Excel
- Reporting to the general manager
Customer Service Officer
Vicroads
Broadmeadows, Bundoora, Shepparton, VIC
05.2018 - 11.2018
- Delivering high level of over the counter customer service
- Processing of registration, renewals and licensing services
- Updating customer records
- Servicing customers within a timely manner
- Ensuring data is entered accurately
- Processing sales
- Issuing taxi certificates
Customer Service Officer | Hardship
ANZ Contact Centre
01.2018 - 05.2018
- Creating tailored solutions for clients who are in financial difficulty
- Assessing applications for Hardship
- Setting up payment arrangements
- Building rapport with clients
- Handling outbound and inbound queries
- Analysing financial documentation to deter my decision making
- Negotiating discount settlements
Senior Hairdresser
Hair by Who
01.2015 - 01.2018
- Performed hair style consultation in order to decide what services the client needs
- Provided services to clients such as shampooing, cutting, styling, coloring and highlighting as desired
- Produced desired effect by arranging, shaping, curling, cutting, trimming, setting, bleaching, dyeing, and tinting hair
- Maintained safety standards and cleanliness
- Maintained supplies by checking stock; anticipating needs; placing orders; verifying receipt
- Proactively developed new customers
- Attended and participates in continuing education and training in order to follow new trends and techniques
Senior Hairdresser
Hair by Hair
01.2011 - 01.2014
- Talk to clients about their requirements
- Provide technical leadership within the hairdressing context
- Research and utilise hairdressing trends to advance creative work
- Cut hair using clippers, scissors or razors
- Shampoo, condition and rinse hair
- Provide services such as bleaching, conditioning, permanent waving, straightening and tinting
- Dry and style hair using brushes, combs, straightening irons and other equipment
- Perform reception duties such as answering telephone calls and making appointments
Apprentice Hairdresser
Hassan and Lavinas Hair Beauty
01.2010 - 01.2011
- Providing customer service
- Relate to the Clientele
- Wash and Style Hair
- Prepare Color Treatments
KFC
Bonnyrigg
01.2009 - 01.2010
- Demonstrated skills in greeting customers, presenting menus, taking food orders and expediting them through the kitchen
- Achieved a score of 95% out of 100% for customer service
- Able to perform general preparation work under the supervision of the restaurant manage
- Demonstrated ability to maintain proper condition and sanitation of dining areas and servicing tools
- In-depth understanding of serving food and attending to the customers’ needs
ICE design
Centro Bankstown
01.2007 - 01.2009
- Customer Service
- Sales
- Merchandising
- Cash handling
- Banking
Education
Cert III In Hairdressing -
Bankstown TAFE
01.2012
Year 10 School Certificate -
Ashcroft High School
01.2008
Skills
- Excellent customer service skills
- Ability to motivate team members
- Exceptional communication and interpersonal skills
- Positive
- Proactive
- Focused
- Achieving sales targets
- Achieving KPI’s
- Good attention to detail
- Ability to learn new concepts quickly and efficiently
- Keen to learn
- Take on new responsibilities
- Strong multitasker with great time management
- Performance management
- Compliance assurance
- Client relationship management
- Operations oversight
- Quality assurance
- Problem solving
References
Available upon request
Personal Qualities
- Positive person, friendly and personable
- Eager to continually develop skills and abilities
- Enthusiastic and hard working
- Enjoy being exposed to new and different things continually
- The ability to work as part of a team
- Strong interpersonal and teamwork skills, with the ability to work with colleagues at all levels
- Skilled in cash handling, receipting, banking, reconciliation, computerised till and EFTPOS operation
Timeline
National Operations Manager
Executive Property Services
04.2021 - Current
Receptionist and Administration
Masci Hair and Spa
01.2021 - 04.2021
Job Coach
atWork Australia
10.2019 - 01.2020
PA/Receptionist/ Office manager
Next Gen Engineering
12.2018 - 03.2019
Customer Service Officer
Vicroads
05.2018 - 11.2018
Customer Service Officer | Hardship
ANZ Contact Centre
01.2018 - 05.2018
Senior Hairdresser
Hair by Who
01.2015 - 01.2018
Senior Hairdresser
Hair by Hair
01.2011 - 01.2014
Apprentice Hairdresser
Hassan and Lavinas Hair Beauty
01.2010 - 01.2011
KFC
01.2009 - 01.2010
ICE design
01.2007 - 01.2009
Cert III In Hairdressing -
Bankstown TAFE
Year 10 School Certificate -
Ashcroft High School