LEILA KASSEM
Summary
Reliable and upbeat retail assistant, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
Work History
Retail Assistant
Velocity Brand Management
01.2022 - Current
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Used in-store system to locate inventory and place special orders for customers.
- Increased sales and customer satisfaction through personalized servicing.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Intern Architect
WEN Architects
10.2022 - 02.2023
- Coordinated with cross-functional teams to improve structure sustainability and design.
- Produced detailed drawings and specifications used by contractors and engineers to build projects.
- Created detailed plans for construction projects
- Analyzed and applied new technologies to improve functionality of designs.
- Refined conceptual designs into detailed plans by adding floor plans, elevations and section drawings.
- Assessed building site suitability based on topography, zoning and access to utilities.
- Drafted mockups and submitted them for review.
- Attended team meetings to resolve technical and project issues and review project schedules.
Receptionist
Medlab Pathology
04.2020 - 05.2022
- Assisted with onboarding new clients and securing paperwork completion.
- Answered phone promptly and directed incoming calls to correct offices.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Scheduled office meetings and client appointments for staff teams.
Cafe Manager
Social Hideout
02.2018 - 04.2020
- Handled escalated customer concerns with speed and knowledgeable support
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Motivated staff to perform at peak efficiency and quality.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Education
Bachelor of Architecture in Design - Architecture
University of Technology Sydney
Sydney, NSW01.2025
High School Diploma -
Presbyterian Ladies' College - Sydney
Croydon, NSW12.2021
Skills
- Safety and Cleanliness Standards
- Cash Register Operation
- Customer Traffic Management
- Credit and Cash Transactions
Timeline
Intern Architect
WEN Architects
10.2022 - 02.2023
Retail Assistant
Velocity Brand Management
01.2022 - Current
Receptionist
Medlab Pathology
04.2020 - 05.2022
Cafe Manager
Social Hideout
02.2018 - 04.2020
Bachelor of Architecture in Design - Architecture
University of Technology Sydney
High School Diploma -
Presbyterian Ladies' College - Sydney
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