Leila Sultan
Shell Cove,NSW
Summary
Dedicated and reliable, with a proven track record at Focus Community Health, I excel in providing emotional support and daily living assistance. Skilled in problem-solving and Google Workspace, I enhance client well-being and operational efficiency. Committed to fostering strong relationships and achieving a 100% satisfaction rate through hard work and attention to detail.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Support Worker
Focus Community Health
Albion Park Rail, NSW
04.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
Domestic Cleaner
Community Gateway
Wollongong, NSW
08.2022 - 03.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Kept building entryway glass clean and polished for professional presentation.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Operated electronic backpack vacuums and floor sweepers.
- Adhered to professional house cleaning checklist.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Dusted picture frames and wall hangings with cloth.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Pick Packer
Essence
Wollongong
04.2022 - 08.2022
- Worked fast to meet assigned daily picking quotas.
- Used RF scanners to track orders and verify accuracy.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Followed safety protocols and procedures to minimize workplace accidents.
- Sorted and organized items in designated areas for easy access.
- Picked and packed order items.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
Sandwich Artist
Subway
Wollongong
01.2022 - 05.2022
- Cash handling/EFTPOS
- Food handling
- Food preparation
- Improved customer service skills
- Upholding visual representation of uniform and store
- Opening and closing store procedures
- Cleaning
Education
Warilla High School
Barrack Heights, NSWSkills
- Ability to work within a team or independently
- Able to learn quickly and adapt to new situations
- Ability to build strong relationships with both customers and co workers
- Strong problem-solving skills
- Strong work ethic with a willingness to give everything my best
- Punctual person with strong time management skills
- Strong organisational skills and ability to keep tasks on track
- Strong communication skills
- Enthusiastic, reliable, hardworking, committed employee
- First Aid/CPR
- PPE Compliance
- Google Workspace
- Training and Development
- Attention to Detail
- Data Entry
- Problem-Solving
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
Certification
Working with children check
Ndis clearance check
ndis module
Police check
Timeline
Support Worker
Focus Community Health
04.2024 - Current
Domestic Cleaner
Community Gateway
08.2022 - 03.2023
Pick Packer
Essence
04.2022 - 08.2022
Sandwich Artist
Subway
01.2022 - 05.2022
Warilla High School