Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Leilana Kleyer

Pimpama,Qld

Summary

With 17 years of diverse office administration experience, I've sharpened my skills in clerical work and data management. Proficient in MS Word, Excel, and Outlook, I easily adapt to new technologies. Recognises for excelling in fast-paced environments with tight deadlines, demonstrating strong teamwork skills. Transitioning to the disability sector out of care for a family member has ignited my passion for supporting vulnerable communities. My office administration background positively impacts my role as a disability support worker, in situations where I assist clients with overwhelming tasks like housing applications, medical documents, and interactions with Centrelink. Easing their stress through my understanding of processes, and procedures and having the correct substantiation. I am grateful to be part of a meaningful movement that prioritises the well-being of those in need.

Overview

21
21
years of professional experience

Work History

Disability Support Worker

Independent Employer
01.2023 - Current
  • Provided all areas of personal care services, including feeding and catheter care.
  • Built strong client relationship and maintained clean living spaces.
  • Enhanced quality of life through compassionate care.
  • Managed daily logs and prepared nutritious meals.
  • Offered physical and emotional support, ensuring safety.
  • Assessed risks and made necessary referrals.
  • Transport and assist to medical appointments and community outings.

Disability Support Worker

Blue Wing
08.2021 - 02.2023
  • Provided daily living assistance, including grooming and toileting.
  • Safely transported clients to appointments and activities.
  • Coordinated patient transportation and community integration.
  • Managed client records and paperwork efficiently.
  • Ensured compliance with care standards and documented patient progress.
  • Assisted patients in accessing community resources.

Leasing Support Coordinator

Smartsalary
01.2012 - 04.2021
  • Delivered finance and leasing documents accurately and timely.
  • Ensured privacy compliance and processed credit applications.
  • Managed team audits, supported sales cycles, and provided exceptional customer service.
  • Handled financial data, collaborated on projects, and resolved issues effectively.
  • Delegated tasks for office efficiency.

Administration Officer

Smartsalary
01.2008 - 01.2012
  • Managed high volume of claims, prioritising tasks to meet deadlines without sacrificing quality.
  • Reviewed applications and supporting documents to verify claims eligibility and accuracy.
  • Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.

Filing and Reception

Smartsalary
01.2004 - 12.2008
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Education

Bachelor of Social Work -

Griffith University
Gold Coast, QLD

Higher School Certificate -

Airds High School
12.2006

Skills

  • Technical Skills: MS Word, Excel, Outlook
  • Soft Skills: Compassionate, Teamwork, Interpersonal Skills, Autonomy, Time Management
  • Support Skills: Independent Living Support, Emotional Support
  • Certifications: CPR, First Aid, Auslan Introduction Level

References

References available upon request

Timeline

Disability Support Worker

Independent Employer
01.2023 - Current

Disability Support Worker

Blue Wing
08.2021 - 02.2023

Leasing Support Coordinator

Smartsalary
01.2012 - 04.2021

Administration Officer

Smartsalary
01.2008 - 01.2012

Filing and Reception

Smartsalary
01.2004 - 12.2008

Bachelor of Social Work -

Griffith University

Higher School Certificate -

Airds High School
Leilana Kleyer