LEILANI GAWN
Port Douglas,Australia
Summary
Passionate and dedicated individual with extensive experience in customer service and administrative roles, seeking to transition into the animal care and conservation sector. Known for exceptional communication, organization, and a service-oriented mindset, with experience gained at Wildlife Habitat. Committed to contributing to the well-being of animals and fostering education about their care and conservation.
Overview
6
6
years of professional experience
Work History
Reservations and Rooms Control Agent
Sheraton Grand Mirage
Port Douglas, Australia
04.2024 - Current
- Strategically managed guest reservations and room allocations to maximize occupancy and revenue potential while ensuring guest comfort
- Coordinated with housekeeping, maintenance, and front desk teams to guarantee smooth operations and timely resolution of guest requests
- Delivered personalized service by anticipating guest needs and tailoring solutions to enhance their stay experience
- Maintained detailed and accurate records of reservations and room statuses, ensuring compliance with operational standards
- Resolved escalated guest inquiries and complaints efficiently, demonstrating empathy and professionalism to foster loyalty
Receptionist
Experience Co
Port Douglas, Australia
12.2023 - 04.2024
- Warmly welcomed clients and visitors, ensuring a positive first impression of the organization
- Answered and directed calls efficiently, providing helpful information and addressing inquiries promptly
- Scheduled appointments and coordinated with team members to optimize office operations
- Maintained a clean and organized reception area, upholding professional standards
- Assisted in administrative tasks, including filing and basic data entry, to support the smooth functioning of the office
Receptionist
Wildlife Habitat
Port Douglas, Australia
11.2020 - 12.2023
- Provided exceptional guest services as the first point of contact, enhancing visitor satisfaction and engagement
- Educated guests on wildlife conservation efforts and facilitated interactive learning experiences, strengthening public awareness
- Collaborated with animal care staff to ensure smooth tour operations and accurate scheduling, supporting team efficiency
- Implemented process improvements in booking and guest check-in systems, reducing wait times and increasing operational productivity
- Resolved guest concerns with professionalism and tact, reinforcing the organization's commitment to quality service
Cashier
IGA Supermarket
Port Douglas, Australia
02.2019 - 11.2021
- Provided exceptional customer service by assisting with purchases, answering inquiries, and addressing concerns promptly
- Developed strong relationships with regular customers, fostering a welcoming and friendly shopping environment
- Ensured accuracy in cash handling, transaction processing, and till reconciliation, maintaining financial accountability
- Played a key role in maintaining a well-organized and fully stocked sales floor, enhancing the customer shopping experience
Education
Dog Grooming Advanced Course - Animal Care
Open Courses Australia
Online 01.2025
High School Diploma -
Mossman State High School
Mossman, QLD11.2020
Skills
- Animal Interaction and Care
- Customer Service and Engagement
- Strong Verbal and Written Skills
- Office and Reception Management
- Effective Task Management
- Timely Issue Resolution
- Accurate Record Management
- Customer complaint resolution
- Professional networking
- Positive attitude
References
References available upon request.
Timeline
Reservations and Rooms Control Agent
Sheraton Grand Mirage
04.2024 - Current
Receptionist
Experience Co
12.2023 - 04.2024
Receptionist
Wildlife Habitat
11.2020 - 12.2023
Cashier
IGA Supermarket
02.2019 - 11.2021
Dog Grooming Advanced Course - Animal Care
Open Courses Australia
High School Diploma -
Mossman State High School
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