Lekshmi Reghubal Pillai
Douglas,Queensland
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Customer Service Team Member
Woolworths Supermarket
Townsville, QLD
08.2023 - Current
- Resolved product or service problems by clarifying customer complaints, determining the problem's cause and selecting the best solution.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Checked personal identifications during alcohol and tobacco sales.
- Operated and closed out drawers with high accuracy to maintain balanced registers.
IELTS English Teacher
Angloverse
Remote
10.2022 - 06.2023
- Conduct IELTS exam preparation training sessions for students who are new to the exam
- Prepared and marked examination papers and assignments
- Monitor the performance and progress of each student and provide academic counselling
- Was also involved in creating IELTS-related social media content to help students who are preparing for the test.
Spoken english teacher
English House
Remote
04.2022 - 09.2022
- I was in charge of putting together lesson plans and resources to teach English speaking
- Through one-on-one and group instruction, I was able to assist students in developing their speaking, listening, reading, and writing abilities
- Analysed and evaluated the students' work, including their assignments and tests, and gave them helpful criticism to help them improve
- Created a supportive and engaging learning environment that helps students meet their learning goals.
Counselling Psychology Intern
Ernakulam
06.2022 - 06.2022
- Trust Center for Mindful Living, Psychological Services
- Completed a therapeutic counselling and psychosocial management training program
- Received training in mindfulness-based therapeutic interventions
- Attended sessions on case history and MSE taking
- Participated in several seminars, tracked patients' improvements, and worked on developing and implementing new treatment plans.
Clinical Psychology Intern
Mental Health Center
07.2021 - 08.2021
- Was responsible for managing the clinical psychology OP
- Completed regular ward rounds and patient follow-ups
- Maintained quality patient satisfaction and experience and offered support to the patient's caregivers
- Held sessions on psychological disorders and interventions
- Assisted therapy sessions.
Sales assistant
Lulu Hypermarket
Kuwait
08.2018 - 07.2019
- Assisted customers and advised them on fashion choices
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
- Kept the store clean and organised
- Attached and updated price tags on products
- Dealt with exchanges and returns.
Sales assitant
CenterPoint
Kuwait.
05.2017 - 06.2018
- Assisted in identifying different skin types and suggesting appropriate products
- Informed the customers of the products' costs and any current discounts
- Provided product demos and assist customers in choosing products that fit their requirements
- Kept in touch with clients via emails and follow-up conversations.
Education
Master of social work - Social Work
James Cook University
Townsville, QLD2025
Bachelor of Science - Psychology
Kristu Jyoti College of Management And Technology
Kerala, India.06.2022
Higher Secondary -
Chavara Public School
Kerala, India. 2018
School -
Gulf Indian School
Kuwait.2016
Skills
- Computer Skills
- MS Word, MS Excel and MS PowerPoint
- Patience and active listening
- Problem-solving
- Customer Relationship Management
- Effective Customer Communication
- Critical thinking
- Cultural competence
- Emotional Intelligence
- Money handling abilities
- Complaint resolution
Languages
English
Full Professional
Malayalam
Native or Bilingual
Hindi
Full Professional
Tamil
Professional Working
Timeline
Customer Service Team Member
Woolworths Supermarket
08.2023 - Current
IELTS English Teacher
Angloverse
10.2022 - 06.2023
Counselling Psychology Intern
Ernakulam
06.2022 - 06.2022
Spoken english teacher
English House
04.2022 - 09.2022
Clinical Psychology Intern
Mental Health Center
07.2021 - 08.2021
Sales assistant
Lulu Hypermarket
08.2018 - 07.2019
Sales assitant
CenterPoint
05.2017 - 06.2018
Master of social work - Social Work
James Cook University
Bachelor of Science - Psychology
Kristu Jyoti College of Management And Technology
Higher Secondary -
Chavara Public School
School -
Gulf Indian School