Amy Li
Oakleigh,VIC
Summary
Excels at managing high-stress situations, showcasing exceptional customer service and complaint-handling skills. Outstanding ability to maintain professionalism and achieve positive feedback through effective communication and problem resolution. Proficient in team training and computer skills; significantly enhancing customer satisfaction and retention.
Overview
3
3
years of professional experience
Work History
Customer Service Team Member
Cotton On
10.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Served as a reliable point of contact between customers and other departments, facilitating seamless communication across the organization.
- Achieved consistent positive feedback from customers due to exceptional listening skills that led to successful problem resolution.
Stylist Sales Associate
Lovisa
05.2021 - 08.2022
- Connected and engaged with customers to understand styling needs.
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Maintained a clean, inviting store environment conducive to shopping by regularly tidying sales floor displays and dressing rooms.
- Built long-lasting customer relationships through attentive service and consistent follow-ups.
- Fostered inclusive environment to make customers feel welcomed.
Education
Bachelor of Science - Physiology, Human Antomy And Development
Monash University
Clayton11.2025
Skills
- Customer Service
- Complaint Handling
- Payment management
- Queue management
- Customer Retention
- Team training and development
- Time Management
- Computer Skills
- Organisational Skills
References
Professor Ramesh Rajan,
(Professor of Physiology, Monash University)
ramesh.rajan@monash.edu
Timeline
Customer Service Team Member
Cotton On
10.2021 - Current
Stylist Sales Associate
Lovisa
05.2021 - 08.2022
Bachelor of Science - Physiology, Human Antomy And Development
Monash University
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