Lelitia Dehar
190c Hicks Street Gosnells
Summary
Enthusiastic individual with 13+ years customer service background, bringing excellent multi tasking abilities while optimizing productivity, efficiency and service quality across multiple work environments. Highly dependable, ethical,reliable and eager to learn and grow.
Overview
12
12
years of professional experience
Work History
ADMINISTRATOR/CLEANER/RETAIL/SHIFT LEADING HAND
SODEXO
09.2017 - 08.2023
- Excellent customer service and communication in a highly fast paced environment with a need for quick thinking and an important level of multi tasking.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Followed recipes and chef instructions to prepare food correctly.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Operating basic computer software including INX,google drive,mail merge,graphics,microsoft word,excel,outlook,and powerpoint.
- Established positive working relationships with colleagues, managers and residents through regular communication.
- Adhered to safety protocols, resulting in zero complaints, hazards or accidents
TRAINEE DELI SERVICE SUPERVISOR
WOOLWORTHS
04.2016 - 06.2017
- Resolved problems, and provided exceptional customer service.
- Face pace environment/ high level of multi tasking.
- Created online spreadsheets using Microsoft Excel for daily department orders and food wastage.
- Kept work areas clean, presentable and sanitized to prevent possible illness or injury.
- Repetitive of heavy lifting of crates/boxes on a daily.
Operations Support Agent
TNT/FEDEX
03.2015 - 06.2017
- Meeting strict deadlines and enhancing success of distribution and client satisfaction.
- Heavy lifting, repetitive truck container loading/unloading.
- Safely operated electrical equipment resulting in successfully loading/unloading truck containers.
- Working alongside border force
- Maintaining Quarantine
COOK
FISH & CHIPS
01.2015 - 06.2017
- Provided excellent customer service in a fast paced environment while maintaining a well organized efficient work place.
- Met strict company policy standards and maintain business reputation.
- Instructed and observed new staff of proper food preparation, storage, use of kitchen equipment and sanitation to prevent cross contamination.
2IC DELI/BAKERY MANAGER
SUPA IGA
06.2011 - 10.2014
- Effectively Handling fast-paced situations and agitated customers while remaining professionally calm to support positive customer service.
- Entering daily online orders,invoices,POS transactions,accounting errors and resolving any discrepancies on a computerized data base.
- Strictly following and maintaining sanitation and food safety guidelines.
- Trained team members in successful strategies to meet operational and sales targets.
Education
Fairfield College
Hamilton, New ZealandSkills
- Excellent customer service
- Competent computer literacy
- High level of multi tasking
- Quick learner
- Problem solving
- Communication
- Time management
- Leadership qualities
- Safety focused
Additional Information
- AVAILABLE NOW.
- FLEXIBLE WITH HOURS.
- WA LICENCE WITH OWN
TRANSPORT.
- WILLING TO OBTAIN
LICENSES AND CERTIFICATES REQUIRED.
Referees
AVAILABLE UPON REQUEST
Timeline
ADMINISTRATOR/CLEANER/RETAIL/SHIFT LEADING HAND
SODEXO
09.2017 - 08.2023
TRAINEE DELI SERVICE SUPERVISOR
WOOLWORTHS
04.2016 - 06.2017
Operations Support Agent
TNT/FEDEX
03.2015 - 06.2017
COOK
FISH & CHIPS
01.2015 - 06.2017
2IC DELI/BAKERY MANAGER
SUPA IGA
06.2011 - 10.2014
Fairfield College
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