Nomin Kalinov
Southbank,Victoria
Summary
Dynamic and customer-focused Customer focused
individual with a passion for delivering exceptional service.
Proven track record of creating and maintaining high levels
of customer service across all touchpoints. I possess the capability to manage multiple tasks simultaneously and thrive on building and maintaining
great relationships with customers and direct team alike.
Overview
4
4
years of professional experience
Work History
Leading Hand
B.I.C, Pty Limited
07.2020 - Current
Supervisor
Oaks Hotel Resort, Festival
01.2021 - 06.2023
- Led a team of [20-30 employees] housekeeping staff, providing clear instructions and guidance to ensure a clean, safe, and welcoming environment for guests
- Conducted regular inspections to identify areas needing improvement and address them promptly
- Trained new staff members on proper cleaning and maintenance techniques, including the use of cleaning equipment and chemicals
- Collaborated with other departments to coordinate room cleaning schedules for efficient turnover and prioritize guest requests.
Waitress
Oaks Hotel Resort
12.2020 - 12.2021
- Handled service for 5 tables during ceremony with average of 40-50 clients
- Maintained customer satisfaction rating of 95% based on surveys and feedback
- Received commendations from customers and management for exceptional service
- Converted first-time customers to returning customers and increased customer return rate by 5%
- Through friendly, reliable, and prompt service.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Front of House
Telstra Melbourne
08.2023
- Greet guest upon arrival and provide information about services, and local attraction
- Assist guests with reservations for restaurants, shows, transportation, and other activities
- Handle guest inquiries, complaints, and request in timely and professional manner
- Coordinate with other departments to ensure guest satisfaction and resolve any issues
- Maintain a high level of confidentiality and discretion when handling guest information.
Education
Master of Science - Laboratory Medicine
Central Queensland University
Melbourne, VICDiploma of Project Management - Project Management
Australian Pacific College
Brisbane, QLD2022
Bachelor of Science - Pharmacy
Mongolian National University of Medical Science
Mongolia 06.2018
Skills
- Excellent customer service
- Problem solving
- Strong communication
- Knowledge of local area
- Diplomacy and discretion
- Attention to detail
Timeline
Front of House
Telstra Melbourne
08.2023
Supervisor
Oaks Hotel Resort, Festival
01.2021 - 06.2023
Waitress
Oaks Hotel Resort
12.2020 - 12.2021
Leading Hand
B.I.C, Pty Limited
07.2020 - Current
Master of Science - Laboratory Medicine
Central Queensland University
Diploma of Project Management - Project Management
Australian Pacific College
Bachelor of Science - Pharmacy
Mongolian National University of Medical Science
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