Lenica Ropati
Pimpama,QLD
Summary
Support worker with expertise in managing challenging behaviors and enhancing client care coordination at Carers Collective. Proficient in conflict resolution and meticulous record keeping, ensuring effective collaboration with multidisciplinary teams for optimal client outcomes. Dedicated to providing compassionate support while maintaining precise documentation of client progress.
Overview
6
6
years of professional experience
Work History
Support Worker
Carers Collective
Gold Coast, QLD
01.2021 - Current
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Maintained accurate records of client progress using computer systems or paper files.
Hospitality
Village Roadshow
Gold Coast, QLD
10.2019 - 12.2020
- Communicated effectively with other personnel to coordinate tasks efficiently.
- Responded promptly to requests from customers or other staff members.
Education
High School Diploma -
Pimpama State Secondary College
Gold Coast, QLD11-2020
Skills
- Conflict resolution
- Verbal and written communication
- Behavioral support
- Client care coordination
- Record keeping
- Case management
- Communication skills
Affiliations
- I am a well-rounded individual who brings the discipline, teamwork, and leadership developed through sports into a professional setting. My athletic background has strengthened my ability to perform under pressure, stay goal-oriented, and maintain a strong work ethic. These qualities complement my professional skills, allowing me to contribute effectively to diverse teams and dynamic work environments.
Timeline
Support Worker
Carers Collective
01.2021 - Current
Hospitality
Village Roadshow
10.2019 - 12.2020
High School Diploma -
Pimpama State Secondary College
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