Leo Zantides
Drummoyne,NSW
Summary
Cordial and hospitable waiter and bartender with experience creating welcoming atmosphere and giving great service to customers and restaurant guests. Guides guests through menus while demonstrating thorough knowledge of food and drinks, including preparation and ingredients. Partners with team members and management to serve food and beverages that meet or exceed guests' expectations and provide the highest quality dining experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Wait Staff Member
ActivateUTS
12.2022 - Current
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Decant Team Member
Kmart, Sears Holding
09.2022 - 12.2022
- Inspected items for defects and damage.
- Sorted and stacked finished items.
- Placed items into bags, boxes or other containers.
- Loaded and unloaded items from production line.
- Monitored inventory levels to report on shortages or excess.
Customer Service Representative
Domino's Pizza
11.2021 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Football Referee
Canterbury & District Soccer Football Association
05.2018 - 05.2020
- Enforced league rules and regulations to maintain game structure and encourage good sportsmanship.
- Inspected both teams' equipment before game to verify compliance with established standard
- Explained and taught regulations and rules to players and coaches
- Consulted with officiating team to discuss violations and play problems, coordinate responses and implement resolutions.
- Promoted good sportsmanship among players.
- Monitored play times and elapsed time during particular events, stopping clocks to meet regulatory requirements.
- Verified accuracy of score calculations before winners were announced.
- Communicated with fans, coaches, players and other umpires.
Education
High School Diploma -
Trinity Grammar School
Summer Hill, NSW11.2022
Skills
- Excellent Communication
- Effective Planning and Time Management
- Large Group Event and Banquet Coordination
- Alcoholic/Non-Alcoholic Beverage Preparation and Service - Including RSA accreditation and enforcement
- Teamwork
- Hospitality Service Expertise
- Analytical and Critical Thinking
- Multitasking Abilities
- Dependable and Responsible
- Warm and Friendly Customer Service and Rapport - Including complaint resolution
Certification
- Certified in Responsible Service of Alcohol - December 2022
Timeline
Senior Wait Staff Member
ActivateUTS
12.2022 - Current
Decant Team Member
Kmart, Sears Holding
09.2022 - 12.2022
Customer Service Representative
Domino's Pizza
11.2021 - 09.2022
Football Referee
Canterbury & District Soccer Football Association
05.2018 - 05.2020
High School Diploma -
Trinity Grammar School
- Certified in Responsible Service of Alcohol - December 2022
Similar Profiles
KY QUANG HUNG HOKY QUANG HUNG HO
President at ActivateUTS (Social Soccer Society)President at ActivateUTS (Social Soccer Society)
Gareth WrightGareth Wright
Professional Golf Tournament Player at Self-employeedProfessional Golf Tournament Player at Self-employeed
John HeadenJohn Headen
Turnkey Industrial Engineering Electrical Supervisor at BOC Oxygen PlantTurnkey Industrial Engineering Electrical Supervisor at BOC Oxygen Plant