Leon Prasad
Raby,NSW
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
8
8
years of professional experience
Work History
Customer Relationship Manager
ARMA Group Holdings Pty Ltd
05.2024 - Current
- Maintained accurate records of customer interactions and transactions for future reference.
- Evaluated existing procedures for handling customer inquiries and suggested improvements.
- Resolved customer complaints in a timely manner.
- Ensured compliance with relevant regulations, laws, and policies related to customer relationships.
- Answered incoming calls from customers and provided assistance with debt inquiries, billing questions, and other customer service-related issues.
- Answered insurance-related questions and provided assistance in paying off excess
- Set payment arrangements and settlement offers to assist customers in their financial position
Membership Advisor
UFC GYM Bankstown
Bankstown , NSW
04.2023 - 05.2024
- Oversaw membership data system to keep information updated and complete.
- Promoted effective issue resolution regarding employees or members through active listening and dynamic communication skills.
- Built strong, professional relationships through B2B marketing, which increased overall sales and opportunities.
- Utilized social media platforms to promote the business's services.
- Worked with fellow sales team members to achieve group targets.
- Handled customer inquiries in person, via telephone, or email.
- Maintained accurate records of all transactions in the gym's database system.
- Performed administrative tasks such as filing documents or updating member accounts.
Retail Sales Assistant
Shaver Shop
Bankstown , NSW
06.2021 - 03.2023
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Managed cash register operations using POS system and processed sales and returns.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
Account Coordinator Intern
Mango Communications
Ultimo , NSW
08.2022 - 11.2022
- Effectively executed company objectives in marketing and advertising campaigns and administered account budgets.
- Pitched ideas, developed strategies, devised and implemented creative marketing plans, improved brand recognition and loyalty and increased market share.
- Compiled contact lists for targeted media campaigns.
- Monitored news stories related to client's industry and competitors.
- Provided assistance to PR manager with scheduling and organizing events.
- Built databases containing information on local media sources.
- Developed and executed influencer marketing campaigns that increased brand awareness and drove traffic to company websites.
Door Salesman
Your Own Power
Sydney , NSW
01.2021 - 03.2021
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collaborated with team to develop effective, winning sales
- Applied knowledge of consultative and relationship-driven sales techniques to drive new business opportunities with clients.
Front End Cashier
Woolworths Group
Macquarie Fields , NSW
02.2020 - 05.2020
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Processed sales, returns and exchanges using POS register system.
- Packed and bagged products according to customer preferences.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
Door Salesman
Universal Technology
Minto , NSW
10.2019 - 02.2020
- Explained products and prices to customers, demonstrating use of products.
- Convinced clients to purchase products or services by following persuasive script.
- Taught and trained new sales personnel on customer service and sales techniques.
- Collaborated with other members of sales team to reach targets.
Kitchen Hand
Pizza Hut
Ingleburn , NSW
09.2016 - 09.2017
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Bachelor Of Communications - Advertising Major
Western Sydney University
04.2023
Higher School Certificate -
East Hills Boys High School
01.2018
Skills
- Strong Communication an Interpersonal Skills
- Suggestive Selling
- Building Customer Relationships and Loyalty
- POS Transaction
- Excellent Written and Verbal Communication
- Cash Handling
- Persuasion strategies
- Public Relations and Sales
- Digital Advertising
- Account Management
- Negotiation
- Client Relations
- Call center background
Timeline
Customer Relationship Manager
ARMA Group Holdings Pty Ltd
05.2024 - Current
Membership Advisor
UFC GYM Bankstown
04.2023 - 05.2024
Account Coordinator Intern
Mango Communications
08.2022 - 11.2022
Retail Sales Assistant
Shaver Shop
06.2021 - 03.2023
Door Salesman
Your Own Power
01.2021 - 03.2021
Front End Cashier
Woolworths Group
02.2020 - 05.2020
Door Salesman
Universal Technology
10.2019 - 02.2020
Kitchen Hand
Pizza Hut
09.2016 - 09.2017
Bachelor Of Communications - Advertising Major
Western Sydney University
Higher School Certificate -
East Hills Boys High School
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