Léon Shelton

• Maintained accurate records of calls placed.
• Maintained strict confidentiality when handling sensitive information, adhering Qld Government policies and applicable laws.

As a Service Delivery Officer, I resolved queries and interacted with the community through multiple communication channels. I built and sustained positive client relationships, responded to enquiries from ATO clients and maintained the integrity of ATO records in conjunction with privacy to ATO clients and customers.

• Enhanced customer satisfaction by efficiently resolving complex issues and addressing concerns.
• Boosted positive feedback from customers through attentive listening, empathy, and tailored solutions.
• Maintained detailed records of customer interactions using CRM software, enabling efficient follow-up actions when needed.
• Collaborated with team members to consistently exceed monthly targets.

• Completed orders with speed and accuracy, maintaining exceptional service standards each day.
• Contributed towards a welcoming atmosphere by providing a warm smile and personalized service upon each interaction with guests.
• Upheld strict hygiene standards within the room service area, adhering to established protocols for sanitation procedures.
• Cleared dishes, trays and carts from rooms with discretion and professionalism.

• Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
• Improved customer satisfaction by ensuring consistent quality of food and service.
• Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
• Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.

• Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
• Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
• Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
• Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.