Summary
Overview
Work History
Education
Skills
Timeline
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Leron Lipman

Berwick

Summary

Dynamic Branch Manager at Burson Auto Parts with a proven track record in enhancing customer satisfaction and driving operational efficiency. Skilled in relationship building and team supervision, I consistently exceeded sales targets while fostering a culture of excellence. My strong work ethic and effective time management have led to significant improvements in service quality.

Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.

Overview

29
29
years of professional experience

Work History

Branch Manager

Burson Auto Parts (Bapcor PTY LTD)
04.2013 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.

Courier Contractor

Jet Couriers
05.2010 - 04.2013
  • Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
  • Enhanced delivery efficiency by optimizing routes and time management strategies.
  • Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
  • Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.

Business Owner

Fish and Chip/Convenience Store
09.2002 - 01.2010
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.

Private Investigator

Investigation Services Of WA
02.1997 - 03.2000
  • Collected documentation such as witness statements, video recordings and photographs to support case findings.
  • Stayed in open communication with supervisors to maintain operational safety and submit timely reports.
  • Produced professional reports outlining findings of cases, expenses incurred and any important incidents.
  • Exceeded client expectations by delivering comprehensive reports detailing case findings and recommendations in a timely manner.
  • Staked out locations to locate individuals and gather evidence of unlawful activities.
  • Investigated individuals claiming disability to identify and document fraud.
  • Tracked claimants through routine and notable activities and documented findings with videos, photographs and audio recordings.
  • Conducted mobile and stationary surveillance on subjects of insurance investigations.

Education

High School Diploma -

Mount Lawley Senior High School
Perth, WA

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Excellent work ethic
  • Team supervision
  • Relationship building and management
  • Client relationship management

Timeline

Branch Manager

Burson Auto Parts (Bapcor PTY LTD)
04.2013 - Current

Courier Contractor

Jet Couriers
05.2010 - 04.2013

Business Owner

Fish and Chip/Convenience Store
09.2002 - 01.2010

Private Investigator

Investigation Services Of WA
02.1997 - 03.2000

High School Diploma -

Mount Lawley Senior High School

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Leron Lipman