Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lesley SU

Brisbane,QLD

Summary

Outgoing and spontaneous extrovert as a person generally, sincere with people and things, and a big animal lover; curious and interested in foreign cultures, especially youth and music culture from different regions; enjoying staying outdoors, exploring comedy, art, and architecture on new adventures. Passionate, with live energy, a quick learner, and good team spirit.

Currently on a 1st whv visa in Brisbane, open to everything, and willing to work both full-time and casually.

Overview

5
5
years of professional experience

Work History

Technical Support Engineer

HDL Automation Co. Ltd
Guangzhou, China
05.2023 - 04.2025
  • Served as tech support in an international automation company for two years, resolving complex technical problems through root cause troubleshooting, and cultivating expertise in automation protocols (BusPro, KNX, Modbus, BACnet, HVAC, Floor Heating).
  • Delivering technical resolutions via phone calls, emails, and remote sessions to customers worldwide, I developed good English communication abilities, plus a positive customer service orientation.
  • Detail-oriented, good at self-education through detailed, thorough information research and gathering; learns things with heart, and comprehends quickly.
  • Work independently, but also integrate into the team with cross-functional/cross country depart collabration

All Rounder

Luckin Coffee
Guangzhou, China
02.2023 - 04.2023
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Follow food safety procedures, and prepare coffee drinks at a fast pace.
  • Multitasking and prioritizing tasks during peak hours while collaborating with the team.

Teaching Assistant

Reaps English
Chongqing, China
08.2020 - 08.2022
  • Maintained a safe environment for all students while adhering to school policies and procedures.
  • Assisted students in developing reading comprehension strategies, grammar rules, and writing techniques.
  • Take good
  • Developed a positive relationship with parents while providing quality childcare services.

Education

Bachelor of IOT(Internet of Things) - Automation, IT

Business And Technology University
Chongqing, China
09-2019

Skills

coffee making

kitchen hand

Language: Mandarin, English (fluent)

Customer service expertise

Attention to detail

Adaptability and flexibility

Resilience

High stress tolerance

Timeline

Technical Support Engineer

HDL Automation Co. Ltd
05.2023 - 04.2025

All Rounder

Luckin Coffee
02.2023 - 04.2023

Teaching Assistant

Reaps English
08.2020 - 08.2022

Bachelor of IOT(Internet of Things) - Automation, IT

Business And Technology University

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Lesley SU