Summary
Overview
Work History
Education
Skills
Languages
Awards
Timeline
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Saugat Shrestha

LEWISHAM,NSW

Summary

Penultimate-year Civil Engineering (Honours) student with a strong foundation in engineering principles and a proven track record in leadership, analysis, and customer engagement. Passionate about applying academic knowledge to real-world projects and eager to gain hands-on experience through an internship. Adaptable, quick to learn, and confident in making sound decisions under pressure. With three years of team leadership experience at McDonald's, two years as an Analyst at PwC, and nearly two years in customer solutions and sales at Vodafone, I bring a diverse and well-rounded skill set. Driven to contribute meaningfully to sustainable infrastructure development and excited to apply my technical knowledge and professional experience at Aurecon as a Student Civil and Structural Engineer.

Overview

5
5
years of professional experience

Work History

Customer Solutions Advisor

Vodafone
10.2023 - Current
  • Actively participated in training new team members, promoting a collaborative and inclusive workplace.
  • Collaborated effectively with team members to foster a supportive and high-performing work culture.
  • Managed customer escalations with patience and clarity, ensuring resolution while maintaining brand integrity.
  • Received positive customer feedback and recognition from management for professionalism and service excellence.
  • Delivered tailored mobile, internet, and device solutions by identifying individual customer needs.

Analyst

PwC
07.2021 - 12.2023
  • Demonstrated the skills and behaviours that support delivering business strategy.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Learned about whole leadership, technical capabilities, business acumen, global acumen and relationships which must be needed while working for the firm.
  • Developed a unique skill of Working from Home and in a crowded office which is needed every day.
  • Dealt with different kinds of project within 3 months with minimum training.

Shift Manager

McDonalds
02.2020 - 10.2023
  • Supervised work of contracted employees to keep on task for timely completion.
  • Monitored store inventory levels and ordered new equipment and products to prevent shortages.
  • Reviewed online customer reviews and comments to locate needed store improvements.
  • Worked closely with store manager to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

Education

Bachelor of Engineering (Honours) - Civil Engineering

Western Sydney University
Parramatta, NSW

10th Grade - undefined

Fluorescent Secondary School
Kathmandu, Bagmati

Intermediate Certificate - Science

Trinity International Secondary School
Kathmandu, Bagmati
04.2019

Skills

  • Staff Management
  • Team building & Leadership
  • Sales & Customer Service
  • Employee Relations & Adaptability
  • Time Management
  • Budgeting & Cost Control
  • Quality assurance & Control
  • Training and coaching

Languages

English
Nepali
Hindi
Newari

Awards

  • Highest Performer for multiple months.
  • 100% Lasting Impression (2/2).
  • Superstar Award.
  • Most Punctual Staff Award.
  • Finalist Award for the top team from University in EWB Challenge Series Showcase.

Timeline

Customer Solutions Advisor

Vodafone
10.2023 - Current

Analyst

PwC
07.2021 - 12.2023

Shift Manager

McDonalds
02.2020 - 10.2023

10th Grade - undefined

Fluorescent Secondary School

Intermediate Certificate - Science

Trinity International Secondary School

Bachelor of Engineering (Honours) - Civil Engineering

Western Sydney University

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Saugat Shrestha