LI-ANNE VOS
Upper Coomera,QLD
Summary
I am a open and positive communicator with a calm and level-headed approach to managing routine needs and meeting special challenges. I am also a responsible retail professional with excellent sales, service and interpersonal skills. It is my goal to ensure that am every customer feels welcome and assisted with any need or concern that may arise since it is in fact the client whom we are looking out for, not ourselves.
It is incredibly important to me to create an open, professional and welcoming environment not only for clients but also my coworkers. I work well under pressure and will always give it my all, no matter the circumstances. I feel very passionately about delivering the most exceptional service and leaving a long lasting impression upon those I work with.
Overview
8
8
years of professional experience
Work History
Casual Team Member
Cotton On
Beenleigh, QLD
05.2022 - 01.2024
- Developed positive customer relationships through friendly greeting and excellent service.
- Looked for ways to go above and beyond job requirements.
- Upheld high standards of productivity and quality in operations.
- Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
- Assisted newly hired team members by explaining company procedures and safety requirements.
Casual Warehouse Assistant
Rockwear
Waterloo, QLD
12.2021 - 05.2022
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Lifted materials of varied weights on regular basis.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Assembled cartons, crates and containers to prepare for shipping.
- Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Packed, sealed or affixed postage to prepare materials for shipping.
Attraction Attendant
Movie World, VRTP
Oxenford, QLD
10.2020 - 12.2021
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Trained new employees on ride operations, pointing out safety mechanisms and features.
Retail Worker
Stacks Variety
Helensvale, QLD
01.2017 - 10.2020
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Initiated friendly conversation with customers to determine level of assistance required.
- Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
Cashier, Cook & Cleaner
Sam's Fish and Chips
Upper Coomera, QLD
01.2016 - 01.2017
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Used suggestive selling techniques to promote add-on sales.
Education
School -
Helensvale State High School
Helensvale, QLD2019
Certificate II in Tourism -
Helensvale State High School
Helensvale, QLD2019
Certificate III in Screen and Media -
Helensvale State High School
Helensvale, QLD2019
Diploma of Business -
Helensvale State High School
Helensvale, QLD01.2018
Real Estate Sales Fast Track Program - Sales
Global Real Estate Training
Gold Coast, QLD04.2023
Real Estate Certificate - Real Estate
Entry Education
Melbourne, VIC05.2023
Skills
- Workplace Safety
- Clear Communication
- Willingness to Learn
- Customer Service
- Problem-Solving
- Attention to Detail
- Teamwork and Collaboration
- Positive Attitude
- Continuous Development
- Microsoft Office
- Customer Assistance
References
Cotton On:
Cassandra Reese
0420737127
Rockwear:
Adam Rock
0413125567
Movie World:
Park Supervisors
0755738432
Hobbies
In my free time I enjoy reading a good book, going camping with friends and family, staying physically active and getting out into nature whenever I can.
Timeline
Casual Team Member
Cotton On
05.2022 - 01.2024
Casual Warehouse Assistant
Rockwear
12.2021 - 05.2022
Attraction Attendant
Movie World, VRTP
10.2020 - 12.2021
Retail Worker
Stacks Variety
01.2017 - 10.2020
Cashier, Cook & Cleaner
Sam's Fish and Chips
01.2016 - 01.2017
School -
Helensvale State High School
Certificate II in Tourism -
Helensvale State High School
Certificate III in Screen and Media -
Helensvale State High School
Diploma of Business -
Helensvale State High School
Real Estate Sales Fast Track Program - Sales
Global Real Estate Training
Real Estate Certificate - Real Estate
Entry Education
Similar Profiles
Amie NguyenAmie Nguyen
Sales Assistant at Cotton OnSales Assistant at Cotton On
ASHLEE CLAMPITASHLEE CLAMPIT
Team Leader at Cotton onTeam Leader at Cotton on
Jazzlynn LaCourJazzlynn LaCour
General Manager at Cotton OnGeneral Manager at Cotton On