Li-Li Ho
Deer Park,VIC
Summary
Customer-oriented and driven staff with experience in hospitality and administrative support. Offering excellent communication, planning and prioritization skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administration Assistant
Ralphs Meat Company
07.2022 - Current
- Interact with customers by phone, email or in-person to provide information.
- Work with supervisors and management to maintain status reports.
- Coach new employees on administrative procedures, company policies and performance standards.
- Develop and update spreadsheets and databases to track, analyze and report on performance and sale data with my computer skills.
Server
Pat's Italian Restaurant
06.2023 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Harvest Home Hotel
02.2023 - 06.2023
- Maintained clean, safe and organized work environment to safeguard patrons.
- Provided attentive service and proactively assessed guest needs.
- Bussing tables and cleaning up spills.
English Tutor
ILearn Tutor Center
04.2020 - 06.2022
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success by 15-20 percent.
- Met with students and parents and discussed educational goals and expectations.
- Managed routine administration, received parents and students cordially at reception desk, introduced school information and sold 80 percent of courses to existing and potential students.
Server
Coast Restaurant
02.2019 - 12.2019
- Explained menu items and suggested appropriate options for food allergy concerns
- Cooperated with FOH and BOH teams to ensure smooth and service for guests to promote maximum satisfaction.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Food Runner/Server Assistant/Expeditor
Ruth’s Chris Steak House
04.2015 - 01.2017
- Delivered correct food items to tables according to order documentation.
- Assisted servers in maintaining speed of service for food orders while minimizing errors and complaints.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Sales Assistant
Rooster Burger Concept Store
03.2016 - 12.2016
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
Education
Diploma - Hotel Management
International House Career College
Vancouver, British Columbia, Canada12.2019
Bachelor of Arts - English Language And Literature
Wenzao Ursuline University of Languages
Kaohsiung, Taiwan06.2018
Skills
- Guest Relations
- Multitasking Strengths
- Working in fast-pace environment
- Administrative Support
Certification
RSA
AHLEI (Hospitality Today: An Introduction)
AHLEI (Management of Food and Beverage Operations)
AHLEI (Supervision in the Hospitality Industry)
AHLEI (Managing Service in Food and Beverage Operations)
AHLEI (Managing Housekeeping Operations)
AHLEI (Managing Front Office Operations)
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Server
Pat's Italian Restaurant
06.2023 - 09.2023
Server
Harvest Home Hotel
02.2023 - 06.2023
Administration Assistant
Ralphs Meat Company
07.2022 - Current
English Tutor
ILearn Tutor Center
04.2020 - 06.2022
Server
Coast Restaurant
02.2019 - 12.2019
Sales Assistant
Rooster Burger Concept Store
03.2016 - 12.2016
Food Runner/Server Assistant/Expeditor
Ruth’s Chris Steak House
04.2015 - 01.2017
Diploma - Hotel Management
International House Career College
Bachelor of Arts - English Language And Literature
Wenzao Ursuline University of Languages
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