Lian Welsh
BELLS BRIDGE
Summary
Throughout my employment I have consistently tried to achieve excellence in my performance. I believe the knowledge and experience that I have gained so far provides me with the necessary qualifications, attitude, motivation, and competence to be successful in any career that I may pursue. The personal qualities I feel I possess are the following skills-
Overview
26
26
years of professional experience
Work History
Console Operator
Coles Express Gympie
02.2012 - 03.2021
- Receiving deliveries
- Supervising the forecourt
- Cash control
- Stock control
- Completing site orders
- Working with POS
Cash Controller
TAB Noosa
07.1999 - 10.2012
Merchandiser
Ferrero Australia
07.2009 - 01.2012
- Merchandising
- Building in store displays
- Upselling stock for promotions
Console Operator
Coles Express Noosa, Tewantin & Gympie
07.2005 - 10.2007
QLD District Operations Manager
Pulp Juice Bars
03.2005 - 06.2005
- Overseeing operations of all QLD bars too meet expectations
- Conducting bar audits and bar visits
- Evaluating P&L reports for all bars
- Setting daily, weekly & monthly targets for bars
- Marketing and public relations
- Compiling GP reports and COGS information
- Crew & Management recruitment and training
- Monitoring bar KPI’s and setting targets & elevating
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Devised and executed training plans for new and existing staff to support competency and compliance.
Bar Manager
Pulp Juice Bar Noosa
10.2003 - 03.2005
- Create Pulp customer service ethic of highest standards
- Crew recruitment, training & development
- Managing daily operations of bar to meet schedule
- Control of stock par levels, preparation, ordering & stock take
- Monitor activity through weekly COGS results
- Financial banking & reporting for the bar
- Preparation of weekly rosters in line with percentage and productivity objectives
- To meet bar KPI’s including customer service times, mystery shopper results, sales targets, COGS info
Manager
Noosa Plaza News Agency
11.2000 - 10.2003
- Gold Lotto and Instant Scratch Its Sales and Merchandising
- Ordering all facets of stock within store
- Setting up displays and point of sale
- Overseeing magazine deliveries and checking invoices and statements
- Opening duties, cash handling and management
- Ensuring customer satisfaction
- Liaising with distributors and sales reps
- Cash Control
Promotions Representative
Helen Commons Promotions
02.1999 - 03.2002
- Maintained clean, organized and professional work environment.
- Greeted customers warmly and pleasantly answered inquiries.
- Worked with team to achieve sales goals for products.
- Provided exceptional customer service to drive satisfaction.
Sea Crew
Sea FM radio station
09.1998 - 08.1999
Bookkeeper, Payroll, Promotions Manager
McDonald’s Restaurant
09.1998 - 03.2000
- Maintained and processed invoices,
- Completed payroll for employees and maintained detailed records of procedures.
- Reconciled and corrected issues with financial records.
- Matched purchase orders with invoices and recorded necessary information.
- Managed day-to-day functions of promotions and marketing.
Restaurant Manager
McDonald’s Restaurant Noosaville
01.1995 - 09.1998
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed staff schedules and maintained adequate coverage for all shifts for my 4 assistant managers, 2 maintenance & over 80 staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Became youngest female Restaurant Manager in the McDonald's Australia Corporation
Education
Certificate's And Accreditation’s - Diploma
McDonalds Basic Operations Course
Certificate's And Accreditation's - Diploma
McDonald's Basic Management Course
Certificate's And Accreditation's - Diploma
McDonalds Intermediate Operations Course
Certificate's & Accreditation's - Diploma
McDonald's Advanced Operation's Course
Business Management McDonald's - Advanced Diploma
Diploma of Management
Marketing - Diploma
Statement of Attainment
Achievements - From Advanced Operations Course
McDonald's
07.1998
Achievements - From Advanced Operations Course
McDonald's
07.1998
Achievements -
Coles Express
10.2006
Certificate -
First Aid Certificate
03.2023
Skills
- Attention to Detail
- Problem Solver
- Quick Learner
- An ability to work in an Individual &/or Team Environment
- Strong Work Ethics
- 24/7 Availabilities
- Self Motivation
- Results Driven
- High Standard of Personal & Work Integrity
- Effective Communication Skills at all Levels
- Excellent time Management skills
- Honesty & Good Character
- Efficient
Additional Information
Cheryl Jones, Site Manager
Coles Express Gympie
0429 777 867.
Jessica Wild, Site Manager
Coles Express Tewantin
0498 708 876
Timeline
Console Operator
Coles Express Gympie
02.2012 - 03.2021
Merchandiser
Ferrero Australia
07.2009 - 01.2012
Console Operator
Coles Express Noosa, Tewantin & Gympie
07.2005 - 10.2007
QLD District Operations Manager
Pulp Juice Bars
03.2005 - 06.2005
Bar Manager
Pulp Juice Bar Noosa
10.2003 - 03.2005
Manager
Noosa Plaza News Agency
11.2000 - 10.2003
Cash Controller
TAB Noosa
07.1999 - 10.2012
Promotions Representative
Helen Commons Promotions
02.1999 - 03.2002
Sea Crew
Sea FM radio station
09.1998 - 08.1999
Bookkeeper, Payroll, Promotions Manager
McDonald’s Restaurant
09.1998 - 03.2000
Restaurant Manager
McDonald’s Restaurant Noosaville
01.1995 - 09.1998
Certificate's And Accreditation’s - Diploma
McDonalds Basic Operations Course
Certificate's And Accreditation's - Diploma
McDonald's Basic Management Course
Certificate's And Accreditation's - Diploma
McDonalds Intermediate Operations Course
Certificate's & Accreditation's - Diploma
McDonald's Advanced Operation's Course
Business Management McDonald's - Advanced Diploma
Diploma of Management
Marketing - Diploma
Statement of Attainment
Achievements - From Advanced Operations Course
McDonald's
Achievements - From Advanced Operations Course
McDonald's
Achievements -
Coles Express
Certificate -
First Aid Certificate
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